Hi All,   We are planning to upgrade our UCCX 10.6 to 11.6 this March and we are now verifying all the needed information for this upgrade. Currently, we have UCCX version 10.6, CUCM10.5, CUC 10.5, CUE 8.6.6, and CUE 8.6.7. As per checking the CSR Co...

Hi All, We are encountering an issue on VCS Expressway wherein once we login to the VCS Expressway (Web GUI using Firefox), just a minute or a few minutes we will be automatically logout on the Web GUI of Expressway. Did you experience this kind of ...

Hi All, Good Day. I don't know if the encountered scenario on IP Phone regarding directory button is expected behavior. When customer press the directory button, we cannot see the personal directory from the list. Kindly see below output per IP Phon...

Hi Guys, We tried to check if the existing SRST is working and when the IP Phones went to SRST, we tried to call the trunk line number 2400 but the call won't get through. Upon checking the debug, we found disconnection cause or information "Cause i...

Hi All, Good Day. I would like to ask if you already encountered the error below and what will be the resolution for this issue? We are encountering this error now while opening an arf file. Appreciate you help guys. Thank you so much.