About akamnitzer

akamnitzer · 06-04-2020

We are utilizing CCB in our environment with CUBE and multiple and load balanced CVP/VXML (11.6). A request came to me to try to answer for CCB NOT offered per limits set on the CUBE(s) during a possible high volume experience. So far, I have not fou...

akamnitzer · 06-05-2020

Thank you! I feel like I could have worded my inquiry better. Leadership over the team that utilizes CCB in their call flow is asking how they can see reporting during high volume where we've hit the trigger for CCB, and we have set the maximum numb...

akamnitzer · 10-01-2018

Hi scheived, It only seems to work for me on ATAs that meet the below qualifications: 1. On Firmware: ATA190.1-2-2-003 2. Both Lines/Ports of the ATA 190 are showing "On Hook" If either line is "Off Hook", the reboot will not complete because t...

akamnitzer · 08-15-2018

I would like to extend a heartfelt "THANK YOU!" to you, Brian. This has been a zero cost life saver for us. I would also like to add that this seems to only work on ATA190.1-2-2-003. I had been testing that firmware on a few ATAs but was lucky en...

akamnitzer · 07-26-2018

Hi John. That's a great idea. Mind sharing what splitter model you used? I'd like to investigate this as a possible solution for my environment.

Member Since	‎05-16-2017 08:40 AM
Date Last Visited	‎05-12-2023 11:22 AM
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Courtesy Call Back Reporting on CUBE Limit Hit

Re: Courtesy Call Back Reporting on CUBE Limit Hit

Re: Looks like this is a known

Re: Looks like this is a known

Re: Looks like this is a known