We are utilizing CCB in our environment with CUBE and multiple and load balanced CVP/VXML (11.6). A request came to me to try to answer for CCB NOT offered per limits set on the CUBE(s) during a possible high volume experience. So far, I have not fou...
Thank you! I feel like I could have worded my inquiry better. Leadership over the team that utilizes CCB in their call flow is asking how they can see reporting during high volume where we've hit the trigger for CCB, and we have set the maximum numb...
Hi scheived,
It only seems to work for me on ATAs that meet the below qualifications:
1. On Firmware: ATA190.1-2-2-003
2. Both Lines/Ports of the ATA 190 are showing "On Hook"
If either line is "Off Hook", the reboot will not complete because t...
I would like to extend a heartfelt "THANK YOU!" to you, Brian.
This has been a zero cost life saver for us.
I would also like to add that this seems to only work on ATA190.1-2-2-003. I had been testing that firmware on a few ATAs but was lucky en...
