Hi All,Is there a way to re-order the entries under the "Directories" button on an IP phone registered to callmanager 8?. ie. When the user presses the Directories button on the phone, currently, the system displays in the order:1. Missed Calls2. Rec...

I have a requirement for a report which will consist of data from CSQ, Agents, and other metrics all displayed on one report.  Using crystal report as a stand alone reporting tool, i can use subreports to implement this requirements with different da...

With Sharath K.PCisco TAC

I'm porting over a custom UCCX 5 historical report to UCCX 8. I'm trying to port the stored procedure to informix but some of the helper routines such as getRoutingSkills(), getRestrictedDate() and parse2() are all restricted and I don't have permiss...

My client requires their IVR application to be able to place outbound calls to callers, as part of a callback feature we've implemented for them. Some callback numbers may be long distance and client matter code is required for all long distance call...