Hi, When a call is made to 8.XXX.XXXX x1145 from a video phone on the A end in this case an cisco 8865 with x2222. The call establishes with auto attendant on the B end and then presented to the end user at x1145. The B end user picks up the call and...

Hi, I had a staff member call today. he said his phone had the Voice Mail message light, but no message. But he did have an email message from Unity with the voice message attached(We are using Unified Messaging Accounts for this user. If the user pl...

We installed new fax machines. After doing so, fax machines will intermittently call out to the location operator on their own.  Can someone advise how to troubleshoot this and block the fax machines from calling internal numbers.  Any assistance doc...

Hi, The local fire department which also provides ambulance service has a direct line which they tell us to use as the response time is faster for 911 calls. I would like to know how to accomplish this on the CER server any directions or documentatio...

Hi, We have a UCCX cluster in partial service.  From the below logs its due to SocialMiner?  If so, then my question is if we don't use SocialMiner is this the normal condition to be in partial service? Pub logs:* 03:51:33.609 EST %MIVR-SS_CHAT-7-EXC...