I have just configured users for a 2nd site in Unity Connection, using a separate Unity Connection partition and css.  CUCM is already integrated with the Primary site, but I'm trying to figure out how to point CUCM to the new Unity Connection partit...

We have one queue with agents from 3 sites.  At one of the sites, we want to give their agents first crack at their users.  I'm trying to figure out if it's possible to do this within one queue and if so, the best method.  Would we use ANI routing or...

I am trying to find out the best way to have some sites use MOH and other not.  As a whole, we do not desire to have it on, but one of our sites does.  Is there a good way to set, say their device pool to allow MOH?  Thank you for any help! CUCM 10....

We are currently running CUCM 10.5.2 and UCCX 10.6, using Finesse Agent Desktop and no CAD.  We would like to add agents on a second CUCM cluster on our network, also running 10.5.2.  Is this possible via a sip trunk or ict between CUCM clusters, and...

We currently have two clusters, running 10.5.2, theirs and ours. We need to merge the two into one. My train of thought would be to import all of their CM data onto our CM. Here are my concerns/questions: Can we move all of their info over via BAT? ...