About Mikael Hansson

Mikael Hansson · 09-03-2018

Hi all, I was hoping that UCCX 11.6.2 was going to solve the issue with static Report Headers, but from my tests this has not happened. (Note to Cisco: please change all report headers to follow the dynamic filters when possible) For example the inbo...

Mikael Hansson · 04-16-2018

We have CUCM-customers using on-prem CWMS 2.x but they are lacking the possibility to use Video in Meetings, like what is possible today for Webex (cloud).I read the release notes for CWMS 3.0 and was disappointed that Video was not part of the featu...

Mikael Hansson · 06-13-2017

After successful upgrade of standalone UCCX from 10.6 to 11.5SU1 our customer got a bunch of browser-related problems with Finesse Agent. Almost all of the users who was using Internet Explorer got to the Finesse login-page without any input-boxes fo...

Mikael Hansson · 04-19-2017

I need to do a change of the Hlog (devicehlogdynamic) on all devices with a specific DN based on the CFA-status of that DN through AXL.For example where DN=62990 and cfadestination is not empty or cfavoicemailenabled is true.I know i have to do this ...

Mikael Hansson · 10-29-2015

Is there a way to alter the final stage of the web-chat so that besides the Transcript Download we can input a "rate the chat"-survey function or a web-link to another survey-form to rate the experience for the end-customer ?I have seen talks about t...

Mikael Hansson · 10-06-2023

We are doing a Proof of Concept (PoC) with a customer that are looking to use Webex Calling integration with Microsoft Teams and all of the users in the PoC-group are having same issue with nothing happening when they use Click2Call. Click2Call from ...

Mikael Hansson · 06-15-2017

The Cert Manager in Firefox was one of the problems along with old cookies and temporary files. For some users it was enough to change the config "security.enterprise_roots.enabled" to true to be able to trust the CA-certificates as these CA-certific...

Mikael Hansson · 12-22-2016

Did you get this to work with Office 365, and in that case what was the correct configuration for the jabber-config.xml ?

Mikael Hansson · 02-16-2016

Hi Vasanth, There is a problem today with Jabber that it needs both Tomcat and Cup-xmpp certificate. (and Callmanager if we would like to secure the RTP) I get often questions from customers on why we need several Certificates with the same name. Sin...

Member Since	‎10-27-2009 02:51 AM
Date Last Visited	‎12-21-2023 06:27 AM
Posts	133
Total Helpful Votes Received	10

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Report Headers UCCX/CUIC does not change when Time interval is changed

Is Dial-In Video ever going to be supported for CWMS ?

Problem with Finesse Agent login after upgrade from 10.6 to 11.5

Change Hlog setting based on CFA on DN

socialminer/uccx webchat - "rate the chat"-survey

Re: Click to Call Webexapp not working

The Cert Manager in Firefox

Did you get this to work with

Hi Vasanth,