I have a shared extension (not a hunt pilot) which the users would like to have forwarded to another extension, or a cell number, outside of business hours. I thought I could use TOD routing but after going through the documentation (System Guide, A...

I have a number of users who like using the Polycom App, downloaded from the Apple store, with our Cisco Telepresence system. I don't think Cisco officially supports this App, but lots of folks are fascinated with their iPhones and iPads and I've bee...

The Design Guide for Unity virtualization outlines the templates for Unity on VM but it doesn't mention UCS blade recommendations.I'm looking to migrate Unity 7.0(2) to UCS/VM and then upgrade to 8.0(3).  The MCS servers aren't worth upgrading memory...

Folks,I am in the process of upgrading software in our UC environment, which is mostly way behind.  I am having to do this in multiple steps in order to maintain compatibility, for CUCM, UCCX, and Unity in particular, with the least disruption in the...