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Hi all,I'm adding a menu item to our main menu such that if caller presses 1, it gets moved to a queue, and if they press 2 they get call redirected to another number that is not ours. I want to know how many times the callers press 2 and get redirec...
I have an 888 number that rings a hunt group by using hunt pilot extension 1398. When no one in hunt group answers, we want it to go to voicemail box 1302. I configured forward no answer in the hunt pilot to go to x6000 which is the main unity conne...
I want to setup a CUCM lab environment on a seperate vlan but want to take advantage of the POE ports on my 6509. Is there an easy way to create a new vlan but not have it be automatically routed. I don't want any possiblity of the lab CUCM interferi...
Hi all,I have a Customer Service Group that is investigating working from home options. We record all customer service calls via a span port monitoring our voice vlan. When somebody vpn's in and runs ip communciator they will no longer be in the voi...
Not sure if this is the best forum for this question, but I was wondering if anybody could provide some best practice suggestions for properly securing access to HR and Finance data. I'm considering Private VLAN's but have never implemented them befo...
Thanks all for the info,I discovered through using the port monitor in unity that i was getting passed a 4610 extension, (from where? who knows!). I just routed that to the 1302 and it worked. Problem solved. Thanks again to all for the help.Steve.
Thanks Rob,I tried adding the alternate extension and since i have a system call handler with the same number, it says extension is already used and won't let me add it.Thanks for the info.
Thanks for the info. I tried both of those suggestions and I'm still having the same problem. I'm not real familiar with tracing whichnumber is being sent by call manager.Is there a way in unity to see what number is coming in, or do I have to do at...
