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A few years ago I built a simple UCCX application, that when called, would call our paging system, enter a string of digits for a paging group, and then play a prompt. That allowed everyone in the paging group to receive a prerecorded message with t...
When I convert an "Active LDAP Synchronized User" to a local user account (using the Local using the "Convert LDAP Synchronized User to Local User" checkbox), it works great....until the next scheduled LDAP sync, at which time the account is switched...
I have 2 sites that share a PRI at my data center. I use CER and ELINs to handle 911. My 911 testing started to show the wrong address, and I contacted my PRI provider about ensuring the ELINs had the correct address. My provider said different PS...
I'd like to create a UCCX trigger (let's say dn:111) that runs a script that will forward the calls 50% of the time to dn:222 and 50% of the time to dn:333 (a circular distribution)I don't want to use the agent software, just a UCCX application. Is ...
I need to load balance a low volume of calls between 2 DNs.Incoming calls need to be evenly split between Employee1 and Employee2. If they don’t answer the call, it needs to go to their personal voicemail, not a common voicemail account.I think the ...
I was able to fix my issue by restarting the engine on both of my HA systems. I still can't create outbound port group, but my app makes outbound calls via "inbound" CTI port group. My licensing situation is very similar to the original poster in y...
Hi Bill, thanks for the response. My system says our outbound is preview only. My understanding is preview only has to use agents for outbound calls and it doesn't use CTI ports. This doesn't make sense as we don't use agents, never have. We've al...
Thanks for the reply, and I'm aware I can use filters to work around this issue, but I'm wondering if there is a way to stop the LDAP-Sync'd account from taking precedence over the local account when there is already a local account with the same ID.
