About jonathanwalton

jonathanwalton · ‎08-09-2017

Thanks for the reply, and I'm aware I can use filters to work around this issue, but I'm wondering if there is a way to stop the LDAP-Sync'd account from taking precedence over the local account when there is already a local account with the same ID.

jonathanwalton · ‎08-09-2017

When I convert an "Active LDAP Synchronized User" to a local user account (using the Local using the "Convert LDAP Synchronized User to Local User" checkbox), it works great....until the next scheduled LDAP sync, at which time the account is switched back to it back to an "Active LDAP Synchronized User". Anyway to keep these accounts local? CUCM v10.5.2.12901-1

jonathanwalton · ‎06-15-2017

I used an LRX-40USB adapter combined with TRx Phone Recorder software.

jonathanwalton · ‎05-18-2015

Thanks! This is what I'm looking for. I'll play around with it and update this thread.

jonathanwalton · ‎05-18-2015

I have 2 sites that share a PRI at my data center. I use CER and ELINs to handle 911. My 911 testing started to show the wrong address, and I contacted my PRI provider about ensuring the ELINs had the correct address. My provider said different PSAPs handle the calls for my 2 locations. They setup the PRI so that 911 calls on channels 1-22 would route to the PSAP for SiteA (larger), and Channel 23 would route to the PSAP for Site B. I need to figure out how to specifically select which channel I use on the PRI, or split (22/1) the PRI interface on the gateway into 2 virtual interfaces, or something along those lines. I use H323 between CUCM and my voice gateway. Any ideas on the best way to handle this? I have 2x voice gateways and 2x PRIs, and the telco would be changing port 23 on both PRIs (in case one PRI goes down). I use CER as well, but I believe the solution is either in CUCM or on the voice gateway itself. I use CUCM 9.1.2.10000-28, and CER 9.0.2.10000-1. My router is a 3925E, running IOS c3900e-universalk9_npe-mz.SPA.153-2.T1.bin

jonathanwalton · ‎02-12-2015

Thanks, your suggestion just might work. Call volume is rather low, not worried about calls at the same time. It's not a huge problem if it's 49/51 instead of exactly 50/50. Use case is manager wants to use technology to solve lazy-employee problem. Can't trust employees to take their fair share of calls. If employee doesn't answer, the call needs to drop into employee's personal voicemail account - so Hunt Pilot\Line Group won't work. Manager doesn't want to have employees sign in with agent software, etc. Looking for a simple mechanism to split calls 50/50. Thanks for your response.

jonathanwalton · ‎02-12-2015

I'd like to create a UCCX trigger (let's say dn:111) that runs a script that will forward the calls 50% of the time to dn:222 and 50% of the time to dn:333 (a circular distribution) I don't want to use the agent software, just a UCCX application. Is this possible? Thanks, UCCX v10.0.1

jonathanwalton · ‎02-09-2015

Queuing is not enabled. I have no desire to queue the calls. In the Hunt Pilot settings: When I chose “Do Not Forward Unanswered Calls”, calls drop after (what appears to be) the Line Group’s RNA Reversion Timeout is met. Never goes to voicemail. The same when I select “Use Forward Settings of Line Group Member”. If I select “Forward Unanswered Calls to” and manually select my VM pilot DN, missed calls finally go to Unity Connection, but not to any voicemail account. If I add the Hunt Pilot number as an alternate extension to Employee1’s unity account, then all unanswered calls will drop into Employee1’s personal account, even the calls missed by Employee2. This is not the desired solution. I need Employee2 ‘s voicemail account to answer the calls missed by Employee2 as well as Employee1’s voicemail account to answer the calls missed by Employee1. This brings me back to my original question. Is there a way to get this to work with Hunt pilots and line groups, or should I be trying something else? I just need calls to DN:111 split 50/50 between 2 DNs (DN for Employee1, and DN for Employee2), and have missed calls drop into the personal voicemail of the DN that missed the call. I’m hoping someone who has gotten this to work can share their Hunt Pilot and Line Group settings. Thanks again.

jonathanwalton · ‎02-08-2015

Thanks for the reply, but that's not what im asking. I don't want a single voice mail account, I want each to have their own. for instance, if someone calls dn:111, I need it to go to employee1 50% of the time, and employee2 50% of the time. when they dont answer, it simply goes to their personal voice mail. Nothing shared. how can I do this? thanks

jonathanwalton · ‎02-08-2015

I need to load balance a low volume of calls between 2 DNs. Incoming calls need to be evenly split between Employee1 and Employee2. If they don’t answer the call, it needs to go to their personal voicemail, not a common voicemail account. I think the Hunt pilot and line group is what I want, and I can utilize a circular distribution, but my only hurdle is voicemail. I can get voicemail to go to a single account, but I need a method to simply split incoming calls to 2 employees, and (if no answer), drop into their personal voicemail. I cannot figure this out, any suggestions? I’m running CUCM 9.02, Unity Connection 9.02, and UCCX v10 (I mention UCCX as a tool I could leverage, Employee1 and Employee2 are not agents or part of a call center) Thanks for any assistance.

jonathanwalton · ‎08-19-2014

I never did.

jonathanwalton · ‎07-23-2014

I did. Originally I had CUCM 9.1(2)SU2. The compatibility matrix shows only 9.1(2)SU1 being compatible with UCCX 10.5. So TAC wouldn't help. I then downgraded my CUCM to 9.1(2)SU1, but the problem remained - but at least TAC would help me with the issue. The issue is a bug. UCCX v10.5 is not fully compatible with 9.1(2). It only sees the single CUCM pub\sub you specified during the UCCX config, but it will work. I forget the exact details, but it has to do with the way UCCX determines a CUCM server from a Presence server. The only way around this was: 1. Run UCCX v10.5 attached to a single CUCM node, and wait for a bug fix 2. Install UCCX v10.0 and use it with CUCM 9.1(2)SU1. UCCX v10.0 is not officially compatible with CUCM 9.1(2)SU1, but TAC said "don't worry about it, even though CUCM 9.1(2)SU1 isn't officially listed, it's still part of the 9.1 family, and therefore it's supported". This conflicted with what TAC told me earlier, causing the great hassle of down-grading CUCM from SU2 to SU1 in order to have them even take a look. /rant I went with #2, and I'm up and running fine. I'm curious to know how it goes for you.

jonathanwalton · ‎06-29-2014

I'm running 9.1(2)SU2, and you're right, I see only 9.1(2)SU1 is listed on the compatibility Matrix for UCCX v10.5(1). I've opened a TAC case, but I was sure I was using CUCM 9.1(2)SU1 until I double-checked.

jonathanwalton · ‎06-26-2014

Thanks for the suggestion. I tested from every direction, but DNS is working correctly. I'll probably open a TAC case tomorrow and post my findings.

jonathanwalton · ‎06-25-2014

IP Address.

jonathanwalton · 08-09-2017

Thanks for the reply, and I'm aware I can use filters to work around this issue, but I'm wondering i...

jonathanwalton · 08-09-2017

When I convert an "Active LDAP Synchronized User" to a local user account (using the Local using the...

jonathanwalton · 06-15-2017

I used an LRX-40USB adapter combined with TRx Phone Recorder software.

jonathanwalton · 05-18-2015

Thanks! This is what I'm looking for. I'll play around with it and update this thread.

jonathanwalton · 05-18-2015

I have 2 sites that share a PRI at my data center. I use CER and ELINs to handle 911. My 911 testing...

jonathanwalton · 02-12-2015

Thanks, your suggestion just might work. Call volume is rather low, not worried about calls at the s...

jonathanwalton · 02-12-2015

I'd like to create a UCCX trigger (let's say dn:111) that runs a script that will forward the calls ...

jonathanwalton · 02-09-2015

Queuing is not enabled. I have no desire to queue the calls.In the Hunt Pilot settings:When I chose ...

jonathanwalton · 02-08-2015

Thanks for the reply, but that's not what im asking. I don't want a single voice mail account, I wan...

jonathanwalton · 02-08-2015

I need to load balance a low volume of calls between 2 DNs.Incoming calls need to be evenly split be...

jonathanwalton · 10-14-2014

That seems to be "normal". The web console contacts are at 1000 for me as well. If you load up the o...

jonathanwalton · 09-12-2014

I'm running CUAC v10.5 with CUCM 9.1.2.We have setup the LDAP sync with CUCM and Active Directory an...

jonathanwalton · 08-19-2014

I never did.

jonathanwalton · 07-23-2014

I did. Originally I had CUCM 9.1(2)SU2. The compatibility matrix shows only 9.1(2)SU1 being compatib...

jonathanwalton · 06-29-2014

I'm running 9.1(2)SU2, and you're right, I see only 9.1(2)SU1 is listed on the compatibility Matrix ...

Date Registered	‎05-04-2006 08:02 AM
Date Last Visited	‎07-27-2018 12:07 AM
Total Messages Posted	146
Total Helpful Votes Received	14

Thanks for the reply, and I'm

CUCM LDAP sync - How to keep local user...

I used a LRX-40USB hardware

Thanks! This is what I'm

Outbound 911 using specific PRI channel

Thanks, your suggestion just

Can a UCCX script load-balance calls be...

Queuing is not enabled. I

Thanks for the reply, but

How can I evenly split incoming calls b...

I never did.

I did. Originally I had CUCM

I'm running 9.1(2)SU2, and

Thanks for the suggestion. I

IP Address.

Thanks for the reply, and I'm

CUCM LDAP sync - How to keep local user accounts from becoming LDAP Synchronized Users?

I used a LRX-40USB hardware

Thanks! This is what I'm

Outbound 911 using specific PRI channel

Thanks, your suggestion just

Can a UCCX script load-balance calls between 2 DNs?

Queuing is not enabled. I

Thanks for the reply, but

How can I evenly split incoming calls between 2 employees without a shared voicemail?

That seems to be "normal".

Attandant Console Advanced 10.5 contacts not updating

I never did.

I did. Originally I had CUCM

I'm running 9.1(2)SU2, and