I have a CDR report that looks for calls to certain (main) numbers and checks to see how many of the calls are forwarded to voicemail during business hours.  We use this to make sure associates are answering the phones.One of the parameters checked i...

I have received a complaint from a user about an issue that I have never come across before.Here is the scenario:User A has a personal DN on line 1 and a shared DN line appearance on line 2 for the offices main number.Likewise, User B has a personal ...

Does anybody know if more than one email address can be entered in the "E-mail IDs" box in the OS Administration / Security / Certificate Monitor configuration item?  The fact that it states "E-Mail IDs" plural makes me think that you can, but I have...

Hi, my company uses Unity Connections 7.  A user pointed out something to me the other day that I found a little bit odd.  When they answer a call from the PSTN (an outside call) and then transfer the caller to a users voicemail, the caller hears the...

I have two business units that are now sharing an office and a single voice gateway and PRI. My Telecom Billing Coordinator wants to know how we are going to allocate their phone bill each month. My first though is to use Client Matter Codes and th...