Hi all, I am hoping that someone may have found a solution to this. I am working on a call centre, for the agent phones we have a single voice mail box. Our requirements are: 1. for call direct to the agent extension to hear the personal greeting2. c...

HI, I am using CUCM 8.5, SIP trunks to voice gateways using E1 / T1 lines. We have noticed that at some sites inbound calls that come from private numbers are shown on the phone as coming from "unknown" at some other sites on the same cluster and com...

Hi, I have a requirement to have a voice mail box play a recorded greeting, but not accept any recorded messages. The call should simply terminate after played the recorded greeting. Any help would be greatly appreciated.Thanks, Cameron

Hi Everyone, I am using CCM 4.2(3). I have configured a hunt group for a help desk environment. There are a total of 6 phones in the help desk, but often there will be 4 of them logged out of the hunt group. What I am finding is that using the longes...

Hi, I have an overhead paging system, which has been migrated from a PABX to IP Tel. The paging system is configured as basically an auto-answer extension. From an IP phone, you can dial an extension number for the paging system, it will answer the c...