About Shams Rishad

Shams Rishad · 09-22-2022

What type of cable is needed to stack these switches? Is it possible to do it using 10G Copper DACs? Is it possible to use SFP+ transceivers and LC-LC patch cords? Thanks!

Shams Rishad · 08-11-2020

Hi There is an existing site (HQ) using CUCM verson 10x + CUBE. We are planning to deploy CME in the branch office. We want the HQ and Branch office to be able to call each other using internal DNs (no ITSP, we will setup tunnel). For making outside ...

Shams Rishad · 06-25-2020

Hello partners I've been looking for a guideline to determine the number of APs I need when I design a solution. I seem to find no specific area about this on the datasheets of APs. Right now I use empirical methods but I was just wondering is there ...

Shams Rishad · 09-05-2019

Hi This is the first time I'm trying to setup a basic IVR for my client. I've added resources to resource groups and have created a CSQ (based on resource group, not skills), and have mapped the name of my CSQ to the target CSQ in my CCX script's "Se...

Shams Rishad · 05-22-2019

Hi I am new to this and I have some basic working knowledge on CUCM, but no knowledge on CUC/UCCX. A customer has generated a requirement for IVR, and while I was exploring, I came to know that there is CVP IVR, there is IVR in Unity as well. And UCC...

Shams Rishad · 08-11-2020

Totally understandable and I'm not expecting sales answers. I'm merelyasking if this solution works or did I miss any component. I'm expectingtechnical answers.For example, already people have pointed out for this requirement I don'tneed SRST.

Shams Rishad · 08-11-2020

Hi JaimeI'm with a partner and actually I am the pre-sales guy. It's only that I happen to order networking and security products more. Collaboration products of Cisco is not that much frequent in our country so I didn't get to hone my skills on this...

Shams Rishad · 06-26-2020

Hi @Mark Elsen @Sandeep Choudhary Well, we can consider "open/free space" for this assumption. Is there any guideline for that? How does one design? Also, consider scenario 2, where there are brick walls or other elements (only to be understood from ...

Shams Rishad · 09-09-2019

Hi Peter UPDATE: After logging into Finesse, I can see that the status is "not ready". After I manually make it "ready" the calls are through. Rishad

Shams Rishad · 09-06-2019

Hi Pewenger. Thanks a lot for your reply. Have you added the devices to the rmcm CTI user in your PBX?- Yes I did.Have you selected "Resource Group" at the Resource Pol Selection Model on the CSQ Page?- Yes I did.Are there resources listed, when you ...

Member Since	‎02-02-2017 05:29 AM
Date Last Visited	‎10-07-2022 12:06 AM
Posts	56
Total Helpful Votes Received	26

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Stacking CBS350-48P-4X

CME (ordering) with CUCM (existing) in different locations. What do I need?

How to determine AP area coverage?

UCCX: CSQ does not place call to agents

Cisco's IVR: CVP, CUC, UCCX...???

Re: CME (ordering) with CUCM (existing) in different locations. What do I need?

Re: CME (ordering) with CUCM (existing) in different locations. What do I need?

Re: How to determine AP area coverage?

Re: UCCX: CSQ does not place call to agents

Re: UCCX: CSQ does not place call to agents