vojtech.koukal

vojtech.koukal · 07-09-2020

Hello, the customer is running on UCCE 11.6.2 and noticed a strange discrepancies in historical data...

vojtech.koukal · 05-04-2020

Hi guys, Is there any way how to stop the Recording step in the UCCX 11.6 when the caller become sil...

vojtech.koukal · 10-10-2018

Hello, by default, when a call arrives to agent, the Call control gadget in Finesse expands and show...

vojtech.koukal · 05-11-2018

Thanks Dennis, I feel like total idiot to overlook this. I was looking only at the Hunt pilot but th...

vojtech.koukal · 05-10-2018

Hi, I have a setup with CUCM 10.5(2) using a hunt group with broadcast algorithm. I enabled queing o...

vojtech.koukal · 01-29-2018

Hi Denise,thank you for that information. I was afraid there is no elegant solution for this Have a ...

vojtech.koukal · 01-29-2018

Hello,is there any possibility in Finesse (both UCCX and UCCE) to get the destination IP address/por...

vojtech.koukal · 09-22-2017

Hi all,i noticed that there is a REM 11.6 upgrade ready to be downloaded, but I'm not able to find a...

vojtech.koukal · 01-27-2017

Hi Dejan, thank you for fast answer. have a nice day Vojtech

vojtech.koukal · 01-27-2017

Hello, we have an on-premise CWMS deployment that we have upgraded to the latest 2.7MR2 version. Som...

vojtech.koukal · 10-11-2016

Hello, we are trying to solve one mystery about Cisco SG200-26FP PoE capabilities. In the datasheet ...

vojtech.koukal · 08-19-2016

Hello Deepak, thank you for pointing me to the correct forum. I will post there. Have a nice day Voj...

vojtech.koukal · 08-19-2016

Hello everyone,I'm developing first JTAPI application and I'm totally stuck.I have written small JTA...

vojtech.koukal · 08-19-2016

Hello everyone, I'm developing first JTAPI application and I'm totally stuck. I have written small J...

vojtech.koukal · 02-24-2016

Hello,I know there is no possibility to switch front/back camera and to see the customer selfview in...

UCCE 11.6 TCD and Call_Type_Interval discrepancies