Hello,   by default, when a call arrives to agent, the Call control gadget in Finesse expands and shows all call variables as defined in call variables layout. Agent can then click on the call control gadget's header and collapse it.   Is there any possibility to configure the call control gadget so when the call arrives the gadget remains collapsed and expands only after agent clicks on its header (to display call variables)?   Thank you   Vojta ... View more

Hi all, i noticed that there is a REM 11.6 upgrade ready to be downloaded, but I'm not able to find any related documentation. Could you please advise in what state of releasing the 11.6 version is and if it is possible to download any documentation (mainly release notes)? Thank you Vojtech ... View more

Hello, we are trying to solve one mystery about Cisco SG200-26FP PoE capabilities. In the datasheet (http://www.cisco.com/c/en/us/products/collateral/switches/small-business-200-series-smart-switches/data_sheet_c78-634369.html) is stated that " IEEE 802.3af PoE delivered on half of the RJ-45 ports within the listed power budgets ". But in the table in the datasheet is information that there is 24 ports supporting PoE with total maximum of 180W. The same information is in Administration guide. I understand that if I use 12ports for 15.4W I will use the whole 180W power budget and cannot connect anything else.  But if I will use devices that have power consumption of (for example) 5W can I use them on more than 12 ports? Thank you Kind regards,  Vojta Koukal ... View more

Hello everyone, I'm developing first JTAPI application and I'm totally stuck. I have written small JTAPI application to forward calls. In Windows environment (Windows 10, JRE 1.8.0_66) everything works absolutely fine. But if I try to run the application in Linux environment the application works only sometimes -  let's say 1 of 4 runs are OK. If the application is not working I'm getting this exception when trying to create a JTAPI connection to CUCM: Exception in thread "main" com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- null at com.cisco.jtapi.CiscoJtapiPeerImpl.getProvider(CTQF) at test.Redirect.<init>(Redirect.java:66) at test.Test.main(Test.java:22) I'm using Red Hat x64 and JDK/JRE 1.7.0.40 - I tried many other version of Java, but without any success. I also tried other distributions without success. The absolutely same code is running without any problems in Windows. I also tried to compile it in Windows and transfer to linux, compile it in Linux using different versions of JDK, running with different JRE but nothing helped me. The example application from Cisco (makecall) has the same symptoms as my application. The application fails at this code: provider = (CiscoProvider) peer.getProvider(providerString); I'm attaching the JTAPI log. This is the most problematic part of the log, I suppose: 49: Aug 19 04:14:19.645 EDT %JTAPI-CTIIMPL-7-UNK:(P1-10.128.100.130) ReceiveThread: caught java.net.SocketException: Connection reset 50: Aug 19 04:14:19.645 EDT %JTAPI-MISC-7-UNK:(P1-10.128.100.130) ReceiveThread: exiting 51: Aug 19 04:14:19.645 EDT %JTAPI-MISC-7-UNK:(P1-10.128.100.130) ReceiveThread: notifying handler of demise 52: Aug 19 04:14:19.647 EDT %JTAPI-PROTOCOL-7-UNK:(P1-10.128.100.130) received Event: com.cisco.cti.protocol.ProviderOutOfServiceEvent { eventSequence = 1 PROVIDER_OUT_OF_SERVICE_EVENT = 200 } 53: Aug 19 04:14:19.648 EDT %JTAPI-MISC-7-UNK:(P1-10.128.100.130) EventThread: queuing com.cisco.cti.protocol.ProviderOutOfServiceEvent 54: Aug 19 04:14:19.648 EDT %JTAPI-CTIIMPL-7-UNK:ResponseTable: received unexpected response sequenceNumber #-1914896383 55: Aug 19 04:14:19.648 EDT %JTAPI-MISC-7-UNK:(P1-10.128.100.130) ReceiveThread: shutting down 56: Aug 19 04:14:19.648 EDT %JTAPI-MISC-7-UNK:(P1-10.128.100.130) ReceiveThread:java.lang.NullPointerException 57: Aug 19 04:14:19.648 EDT %JTAPI-MISC-7-UNK:(P1-10.128.100.130) ReceiveThread: finished shutting down I'm using CUCM 10.5.2.14072-1, Cisco JTAPI version 10.5(2.10000)-3 Release (downloaded from the CUCM), JRE/JDK 1.7.0_40 64bit. Did anyone saw this situation before? Any help is greatly appreciated Thank you in advance Vojta ... View more

Hello everyone, I'm developing first JTAPI application and I'm totally stuck. I have written small JTAPI application to forward calls. In Windows environment (Windows 10, JRE 1.8.0_66) everything works absolutely fine. But if I try to run the application in Linux environment the application works only sometimes -  let's say 1 of 4 runs are OK.  If the application is not working I'm getting this exception when trying to create a JTAPI connection to CUCM: Exception in thread "main" com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- null at com.cisco.jtapi.CiscoJtapiPeerImpl.getProvider(CTQF) at test.Redirect.<init>(Redirect.java:66) at test.Test.main(Test.java:22) I'm using Red Hat x64 and JDK/JRE 1.7.0.40 - I tried many other version of Java, but without any success. I also tried other distributions without success. The absolutely same code is running without any problems in Windows. I also tried to compile it in Windows and transfer to linux, compile it in Linux using different versions of JDK, running with different JRE and so on. The example application from Cisco (makecall) has the same symptoms as my application (which is based on the makecall app). The application fails at this code: provider = (CiscoProvider) peer.getProvider(providerString); I'm attaching the JTAPI log. It seems to me that the connection to Provider is opened successfully but the ProviderGetCapabilitiesRequest break the connection as there is: 49: Aug 19 04:14:19.645 EDT %JTAPI-CTIIMPL-7-UNK:(P1-10.128.100.130) ReceiveThread: caught java.net.SocketException: Connection reset 50: Aug 19 04:14:19.645 EDT %JTAPI-MISC-7-UNK:(P1-10.128.100.130) ReceiveThread: exiting 51: Aug 19 04:14:19.645 EDT %JTAPI-MISC-7-UNK:(P1-10.128.100.130) ReceiveThread: notifying handler of demise 52: Aug 19 04:14:19.647 EDT %JTAPI-PROTOCOL-7-UNK:(P1-10.128.100.130) received Event: com.cisco.cti.protocol.ProviderOutOfServiceEvent { eventSequence = 1 PROVIDER_OUT_OF_SERVICE_EVENT = 200 } 53: Aug 19 04:14:19.648 EDT %JTAPI-MISC-7-UNK:(P1-10.128.100.130) EventThread: queuing com.cisco.cti.protocol.ProviderOutOfServiceEvent 54: Aug 19 04:14:19.648 EDT %JTAPI-CTIIMPL-7-UNK:ResponseTable: received unexpected response sequenceNumber #-1914896383 55: Aug 19 04:14:19.648 EDT %JTAPI-MISC-7-UNK:(P1-10.128.100.130) ReceiveThread: shutting down 56: Aug 19 04:14:19.648 EDT %JTAPI-MISC-7-UNK:(P1-10.128.100.130) ReceiveThread:java.lang.NullPointerException 57: Aug 19 04:14:19.648 EDT %JTAPI-MISC-7-UNK:(P1-10.128.100.130) ReceiveThread: finished shutting down I'm using CUCM 10.5(2), Cisco JTAPI version 10.5(2.10000)-3 Release, JRE/JDK 1.7.0_40 64bit. Did anyone saw this situation before? Any help is greatly appreciated Thank you in advance ... View more