Hello,
TL;DR:Is there a way to modify or close a task submitted via CCP (SocialMiner) once it has already been assigned to an agent?
Details:I have an integration between UCCE (12.5) and CCP for task routing, with tasks configured as uninterruptible....
Hello,
I'm using the Browser SDK to create a doctor-patient scenario, where patient is not part of the Webex organization and I need to have chats in Room (I need to record the chat/attachments/video/audio/screenshare).I have created a Service App to...
Hello, the customer is running on UCCE 11.6.2 and noticed a strange discrepancies in historical database.The number of calls reported in Call_Type_Interval is different from the number of calls of given Call Type reported in Termination_Call_Detail. ...
Hi guys, Is there any way how to stop the Recording step in the UCCX 11.6 when the caller become silent (e.g. not speeking for 2 seconds)?I need to be able to record what the caller is saying, stop the recording when caller become silent and use the ...
Hello,
by default, when a call arrives to agent, the Call control gadget in Finesse expands and shows all call variables as defined in call variables layout. Agent can then click on the call control gadget's header and collapse it.
Is there any p...
Hello,
I configured the UCCE core by following this guide:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/configuration/guide/ucce_b_features-guide-1261/ucce_m_task_routing-1261.ht...
Just and update if anyone hits the same issue.
When adding a guest user to existing Webex Room, use personId instead of personEmail in the SDK call.So the SDK code will look like this:
webex.memberships.create({
personId: <id from the /v1/guests...
Thanks Dennis, I feel like total idiot to overlook this. I was looking only at the Hunt pilot but this RNA settings is in Line group level.Thanks again
