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Hello,
TL;DR:Is there a way to modify or close a task submitted via CCP (SocialMiner) once it has already been assigned to an agent?
Details:I have an integration between UCCE (12.5) and CCP for task routing, with tasks configured as uninterruptible....
Hello,
I'm using the Browser SDK to create a doctor-patient scenario, where patient is not part of the Webex organization and I need to have chats in Room (I need to record the chat/attachments/video/audio/screenshare).I have created a Service App to...
Hello, the customer is running on UCCE 11.6.2 and noticed a strange discrepancies in historical database.The number of calls reported in Call_Type_Interval is different from the number of calls of given Call Type reported in Termination_Call_Detail. ...
Hi guys, Is there any way how to stop the Recording step in the UCCX 11.6 when the caller become silent (e.g. not speeking for 2 seconds)?I need to be able to record what the caller is saying, stop the recording when caller become silent and use the ...
Hi,
I have a setup with CUCM 10.5(2) using a hunt group with broadcast algorithm.
I enabled queing on the hunt pilot and set the "When no hunt members answer, are logged in, or registered" option and set the destination and CSS appropriately.
My ...
Hello,
I configured the UCCE core by following this guide:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/configuration/guide/ucce_b_features-guide-1261/ucce_m_task_routing-1261.ht...
Just and update if anyone hits the same issue.
When adding a guest user to existing Webex Room, use personId instead of personEmail in the SDK call.So the SDK code will look like this:
webex.memberships.create({
personId: <id from the /v1/guests...
Thanks Dennis, I feel like total idiot to overlook this. I was looking only at the Hunt pilot but this RNA settings is in Line group level.Thanks again
