mradell
Beginner
Beginner
Member since ‎01-17-2019
‎10-10-2023

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  • 58 Posts
  • 3 Solutions
  • 95 Helpful votes Given
  • 242 Helpful votes Received
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User Activity

I'll try to make this one as brief as possible, but it takes a bit of explaining...I have a user that requires recording that will keep recording even if a call is transferred off-net. We are currently accomplishing this by using a CUBE connected to ...
I've done some research on this, but I can't quite seem to find a good way to accomplish what I need and I'm looking for some advice. I have 129 numbers that will be forwarded to a UCCX trigger/app/script, then a prompt needs to play based on the DNI...
CUCM 11.5UCCX/Finesse 12.5 Currently we use LDAP integration and authorization in our CUCM for all users. Our Finesse agents use their LDAP credentials to sign in to Finesse to take calls. The issue is if an agent changes their LDAP password in the m...
Hey all. Working with a call center group using UCCX 11.6.2/Finesse Desktop. I'm trying to help the supervisor figure out why we are seeing some Not Ready - Non ACD Offhook states in their reporting. My understanding is Not Ready - Non ACD Offhook is...
Community Statistics
Member Since ‎01-17-2019 11:56 AM
Date Last Visited ‎10-10-2023 05:50 AM
Posts 58
Total Helpful Votes Received 242