About mradell

mradell · 02-17-2023

I'll try to make this one as brief as possible, but it takes a bit of explaining...I have a user that requires recording that will keep recording even if a call is transferred off-net. We are currently accomplishing this by using a CUBE connected to ...

mradell · 01-31-2023

I've done some research on this, but I can't quite seem to find a good way to accomplish what I need and I'm looking for some advice. I have 129 numbers that will be forwarded to a UCCX trigger/app/script, then a prompt needs to play based on the DNI...

mradell · 03-02-2022

CUCM 11.5UCCX/Finesse 12.5 Currently we use LDAP integration and authorization in our CUCM for all users. Our Finesse agents use their LDAP credentials to sign in to Finesse to take calls. The issue is if an agent changes their LDAP password in the m...

mradell · 06-17-2020

Hey all. Working with a call center group using UCCX 11.6.2/Finesse Desktop. I'm trying to help the supervisor figure out why we are seeing some Not Ready - Non ACD Offhook states in their reporting. My understanding is Not Ready - Non ACD Offhook is...

mradell · 09-13-2023

Try and check Media Termination Point Required on the CSF device page in CUCM, save, apply, and re-test.

mradell · 08-30-2023

Here is a simple script I use as a base for when I need to run CLI commands in CUCM using Netmiko. When set to Generic as the device_type it doesn't know when the command is done running, so you may need to play with the delay_factor on each command ...

mradell · 07-11-2023

Without anything specific to go on, there could be multiple causes. I doubt it's software/Cisco related. This sounds more like the speakers picking up on some kind of em or radio interference. Does the environment these speakers reside in use and kin...

mradell · 03-13-2023

We had tons of issues with 8821s in our environment and updating firmware helped a lot. We're currently running sip8821.11-0-6SR4-3 on the phones and it seems to work well. In general though, 8821s are, in my personal opinion, hot steaming garbage. T...

mradell · 02-21-2023

So for clarification, a CUBE connects IP to IP. Your current configuration is using the 4331 as a Voice Gateway, connecting TDM (E1) to IP (CUCM SIP). You can't use any type of Gateway/CUBE based recording in this configuration that i'm aware of. You...

Member Since	‎01-17-2019 11:56 AM
Date Last Visited	‎10-10-2023 05:50 AM
Posts	58
Total Helpful Votes Received	242

User Statistics

User Activity

Recording issue

Using UCCX to play prompts based on DNIS for multiple numbers

Finesse/LDAP Question

Non Acd Offhook Cause

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Re: 8821 Phones failing to re-register after reboot

Re: Network Based Recording on Cisco Router 4331