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About Basudev_Cisco
08-15-2019
Basudev_Cisco
Beginner
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Member since
06-27-2017
7
Posts
5
Helpful
1
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Re: CallGUID if call is answered by Agent
Created by
Basudev_Cisco
in
Contact Center
07-30-2019
07-30-2019
Hi Amer, If the call routed to Next available agent due to RONA then the CallGUID will not be change...
Re: CallGUID if call is answered by Agent
Created by
Basudev_Cisco
in
Contact Center
07-29-2019
07-29-2019
Hi Amer, What I understood from your query is, you want to know CallGUID should be available or not ...
Re: How to count number of calls that are dropped during IVR/Queued?
Created by
Basudev_Cisco
in
Contact Center
06-21-2019
06-21-2019
Yeah Piyush. I understood but how to find the count of those calls which are dropped when a fresh ca...
Re: SQL Query for transferred numbers
Created by
Basudev_Cisco
in
Contact Center
06-10-2019
06-10-2019
Hello, Transferred calls can be best seen in Route_Call_Details and Termination_Call_Details table. ...
Re: ICM Scripting
Created by
Basudev_Cisco
in
Contact Center
06-10-2019
06-10-2019
I dont think there is any easy way to find the Script Reference. AWDB Script tables executes current...
Re: How to count number of calls that are dropped during IVR/Queued?
Created by
Basudev_Cisco
in
Contact Center
06-10-2019
06-10-2019
Hi Ram, Thanks for checking this and replying on this. This is why I love Cisco forum. Everyone help...
How to count number of calls that are dropped during IVR/Queued?
Created by
Basudev_Cisco
in
Contact Center
06-03-2019
06-03-2019
During any network disconnection between Central controllers or PGs, when the active services fail o...
Public Statistics
Date Registered
06-27-2017
02:40 PM
Date Last Visited
08-15-2019
11:36 PM
Total Messages Posted
7
Total Helpful Votes Received
5
Helpful Votes Given To
User
Helpful Count
James Hawkins
5
bill.king1
5
Senthil Kumar Sankar
5
Ayodeji Okanlawon
5
Ramamoorthy Shanmugam
5
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Helpful Votes From
User
Helpful Count
Amer rajai Sha'er
5
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