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Basudev_Cisco
‎08-15-2019
Beginner
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1 Accepted Solution
5 Replies
1 Helpful Vote
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Member since ‎06-27-2017
7
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5
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1
Solution

Re: CallGUID if call is answered by Agent

Created by in Contact Center
07-30-2019
07-30-2019
Hi Amer, If the call routed to Next available agent due to RONA then the CallGUID will not be change...

Re: CallGUID if call is answered by Agent

Created by in Contact Center
07-29-2019
07-29-2019
Hi Amer, What I understood from your query is, you want to know CallGUID should be available or not ...

Re: How to count number of calls that are dropped during IVR/Queued?

Created by in Contact Center
06-21-2019
06-21-2019
Yeah Piyush. I understood but how to find the count of those calls which are dropped when a fresh ca...

Re: SQL Query for transferred numbers

Created by in Contact Center
06-10-2019
06-10-2019
Hello, Transferred calls can be best seen in Route_Call_Details and Termination_Call_Details table. ...

Re: ICM Scripting

Created by in Contact Center
06-10-2019
06-10-2019
I dont think there is any easy way to find the Script Reference. AWDB Script tables executes current...

Re: How to count number of calls that are dropped during IVR/Queued?

Created by in Contact Center
06-10-2019
06-10-2019
Hi Ram, Thanks for checking this and replying on this. This is why I love Cisco forum. Everyone help...

How to count number of calls that are dropped during IVR/Queued?

Created by in Contact Center
06-03-2019
06-03-2019
During any network disconnection between Central controllers or PGs, when the active services fail o...
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Date Registered ‎06-27-2017 02:40 PM
Date Last Visited ‎08-15-2019 11:36 PM
Total Messages Posted 7
Total Helpful Votes Received 5
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