About CC Estelle

CC Estelle · 11-25-2018

I'm currently running a UCCX environment. The script currently uses time of day to open and close the call center. Right now, the script checks time of day, if it's monday - friday, 8am - 8pm, the contact center is open, if not, it's closed. This no ...

CC Estelle · 04-09-2018

Hi All, I want to enable DHCP snooping on my access layer switches. Various models, 3750, 3850, 9300. I think storing the database on flash may not be a good idea? I have two sites with access switches connected via 1GB connection. SiteA has no s...

CC Estelle · 03-05-2018

Hi, I've recently setup a CUCM server, which has an H.323 trunk to an Avaya system, which is where all outbound calls exit from. My Cisco IP phones work fine if the user places a call. However, they are not able to go into their call history and h...

CC Estelle · 03-05-2018

I'm doing a CUCM POC. I have my CUCM setup with an H.323 trunk to my Avaya system where all external outbound calls exit. All is working if my users with Cisco IP calls make outbound calls. However, when they try to redial a call that they missed, ...

CC Estelle · 10-23-2017

I'm currently using UCCX and trying to figure out what extension a certain queue is tied to so that a person can transfer a call directly to it. For instance, press 2 for men's shoes, press 3 for women's shoes. If the person accidently presses 3, I...

CC Estelle · 11-27-2018

thanks @Anthony Holloway and @Dennis Mink This all makes sense.

CC Estelle · 11-26-2018

Sorry, I meant, is it more common to setup the contact center the way you described versus the way we're doing it now with a set time of a day. The way you described with the XML makes a lot of sense

CC Estelle · 11-26-2018

@Dennis Mink thank you for reply. i will continue looking for the documentation that discusses this. The only one i've been able to find is using time of day. Is it common to do it the way you described?

CC Estelle · 04-09-2018

@Reza Sharifi wrote: It doesn't take much space to configure DHCP snooping on the access switches. The config on the switch sits on NVRAM and not the flash. So, if that is all you are doing, there is no need for flash space or any FTFP server. HTH ...

CC Estelle · 04-09-2018

@Reza Sharifi wrote: Hi, You can use the flash and as long as you backup the config, you will always have a copy to load in case something happens. The flash does not go bad very often. Is it okay to use the TFTP server in SiteB for the switches in S...

Member Since	‎04-01-2013 02:40 PM
Date Last Visited	‎12-04-2018 11:51 AM
Posts	35
Total Helpful Votes Received	2

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User Activity

Opening and Closing Contact Center

Configuring DHCP Snooping

Adding prefix to call history

Add 'prefix' digit to call history

Calling a CSQ directly

Re: Opening and Closing Contact Center

Re: Opening and Closing Contact Center

Re: Opening and Closing Contact Center

Re: Configuring DHCP Snooping

Re: Configuring DHCP Snooping