Buy or Renew
Buy or Renew
CT.Anderson
Level 1
Level 1
Member since ‎06-16-2004
‎07-21-2020
Recent Badges
Awards

User Statistics

  • 23 Posts
  • 1 Solutions
  • 59 Helpful votes Given
  • 0 Helpful votes Received
Recent Badges
See all
5 Discussion Posts
20 Discussion Posts
First Discussion
First Question
10 Discussion Posts
1 Reply
1 Accepted Solution
10 Replies
5 Replies

User Activity

CUIC 8.5 Skill Group Real time, calls in Q >0 when agents ready also >0

08-16-2012
Running the stock Peripheral Skill Group Real Time All Fields report on CUIC 8.5(4).I keep running into instances where Calls Queued Now (RouterCallsQNow) is greater than 0 when the same report shows a Ready count greater than 0.  I've double checked...

CUIC Scheduler | Error when saving to remote location

08-07-2012
CUIC 8.5.4When attempting to save a report to an SFTP site it is failing.  When I test the connection it shows offline and I recieve the following error:  "Unknown error.  Please contact the administrator."This has worked before and just stopped work...

Script Editor, Queue to SG aborts

01-11-2011
I have one skill group in paticular that is showing a higher number of aborts on the script (in monitor mode) than the others.  This same skill also has a higher number of RtrTasksAbandQ on WebView reports.I am trying to track this down to a call lev...

Replacing an AW

04-30-2009
I need to replace my primary distributor with a new server. Currently my plan is to shut down the current AW and bring up the new one with the same name, IP address, etc... and install the ICM software.Has anyone done this? Will it work or is there...

ICM Queue question

02-07-2008
Is there a way to set up a queue to a skill group, but instead of queueing to the longest available agent I need to queue to the LAA who has been available for longer than 5 seconds.We are running into an issue where agents are complaining that calls...
View more
Community Statistics
Member Since ‎06-16-2004 10:39 AM
Date Last Visited ‎07-21-2020 06:41 AM
Posts 23