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Client has been using postcalltretment survey for some time and all is working. The need has arose to send callers to two different survey apps from for reporting purposes so that survey result can be tracked for different queues/groups. I am attem...
I am implementing callmanager 4.13 using the customer directory plugin for Active Directory. During the installation of the customer directory plugin you are required to put the host name or IP address of the AD domain controller. The documentation...
I have a co-resident IPCC Express 4.03 running with CallManager 4.03sr2. CallManager is AD integrated and IPCC is using AD as its LDAP as well. I do not have the ability to add agents as the "ICD extension" under Device Association is missing.I fou...
I have a 2811 gateway with vwic-2mftt1 parired to CCM 4.13sr2. The solution is being built in my lab and I do not have a PRI pstn connection as of yet. The gateways IP address is showing up in callmanager but it is not showing as registered in call...
Just upgraded to 11.5 (System version: 11.5.1.11001-34) and I am facing a similar issue where the only user that can create a folder is the admin super user however any folders he creates can not be shared to others. I click the ... button to share ...
I just referenced the CallManager SRND and it suggests using several methods, the most practicle for me would be a DNS round robin methodology. would the same method be used for IPCC express?
Thanks that did it. This does not seem to be documented on general CCO or in IPCC docs like the 3.x solution.Is this specific to Co-Res installations or has it happened on a seperate server installs as well?
I working with Timtron - We are on 4.0(3) We are attempting the following:To remove that server you’ll need to point Unity to a new “partner” server. Do this by uninstalling the “Cisco Unity Message Store Configuration Wizard” from the Add/Remove p...
