I'm testing the EmbeddedWebApp from the Finesse sample gadgets on GitHub.  I've updated the URL based on the documentation and updated the 3 files to the 3rdpartygadget folder via WinSCP.     I've updated Finesse layout with:                         ...

Hello, I am running CUCM 11 and UCCX 11 with a SIP trunk for PSTN connectivity.  I have several UCCX queues that work great internally but as soon as I make a call inbound from the SIP trunk I get audio clipping after a Call Unhold event.  Here is ...

Hello, I am running CUCM 11.0.1.20000-2 / IM & P 11.0.1.10000-6 with Jabber for windows client 11.5.  I've setup the new enterprise directory group feature based off the following guide: https://supportforums.cisco.com/document/12590331/enterprise-g...

Hello, we are running UCCX 10.6 with Finesse and have wrap-up reasons enabled.  We also have automatic work and wrap-up time enabled on the CSQ.  We are wondering if it's possible to go back into the ready state automaticly after entering a reason c...

Hello, I have a strange issue.  I have a customer who has CUCM / UCCX / Presence and Unity Connection installation on a BE6k.  A couple times a week one of the users is reporting that her account is locked out.  When we take a look at the audit logs ...