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We have been testing the reports for a client and we came up with a few weird reporting stats for the Agent Call Summary Report on the UCCX.When a Transfer is completed ,Agent A (1003) completes the transfer to Agent B (1000), the outbound call from ...
Anybody here used the Verint Impact 360 for recording IP phones? The Verint reseller was asking details regarding Peripheral ID, upon checking the net the peripheral ID us used in UCCE. Any idea on how to integrate or use Verint Impact 360 for record...
Anybody here had problems with the AQM application when installing antivirus on the server?Any impact on recording and communications between client PC's and server?Thanks in advance!
I have just uploaded the Permanent License File for UCCX 8.5 a prompt asked me to restart the engine for the changes to take effect. However I cannot do this because the server is already on production. When I view the license information, the licens...
Hi Dan,Having a problem with this on UCCX 9.0 with a 6941 phone.I have already created the telecaster user and associated the phones with this user. Page cant be pushed to the phone. Wrap ups dont show. Also did a restart of the IPPA service eventual...
Hi Barry,Thanks. for the info. Already did the restart. Thanks.Hi gmgarrian,Followed your suggestion and it worked for me. DRS worked immediately after services restart at publisher (DRF Local and DRF Master). Thanks!
