Hi folks We like to create a Smart Software Manager Cluster (HA). As far as I understand, we need 3 ip address.For each server and for the "floating" one (this word is used by Cisco) between both servers. My question now is, which ip will be used to ...

HelloWe like to use the new Cisco Wireless Headsets and the difference between Standard and Multibase is pretty clear but I could not found any information about the "Supervisor" or "Coaching" function.This is important for our Contact Center People....

Hello   I need your help and inputs...I need to add "another country" to our CUBE. Our use case is: Actually, we are service country A (Switzerland) with a SIP Trunk from SP "ABC". Incoming and outgoing calls are working fine. Between SP "ABC" and ou...

Hello We have an issue with the announcement for external incoming calls. The goal is to use the External Call Control Profile and the Announcement fonction in the CUCM to play an our customized call recording announcement who is upload on all CUCM's...

Hello communityWe have some users they are allowed to use Jabber as phone and they are able to do video calls as well. My question is, if there is a way to record only the audio stream of those Jabber video calls. We use this only internally, so no G...