Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hello,
I am trying out the Courtesy Callback example and am running into an issue when trying to pass data back from the BilllingQueue to the CallbackEntry 'Queue' app.
In my BillingQueue app, I am setting the CVP Subdialog Return_01 element to:
...
Hello,Does anyone know of an easy way for an agent to visually see if a queue has an available agent before they transfer's a call to that queue from within their CAD desktop?We are using CAD 9.0.3. Thanks!
Hello,I have been tasked to write a TCL script which will run every 30 days and send out the information below: sh ver sh Inv sh run sh configUnfortunately a good pile of our routers will not have access to a TFTP server for security reasons ...
Hello,We had an email routed to our exception queue, but I am having issues finding out why it was routed there.I attached a screen shot of the audit, and was wondering if anyone could point me in the right direction?Thanks!Barry
Hello,We have several alarms configured under the 'SA' login for processes going offline.You can easily check each process to alarm if one of them is not running, however when sending an email notification, I can't figure out how you could email whic...
HI Deepak,
I haven't tested it, however under the PG Explorer, choose your CUCM PG, and under Peripheral you can select the Non ACD Line Impact option.
Check the help on this setting:
Non ACD Line Impact: Available Agent Goes Not Ready
Thanks...
Hello,
Under the Voice Contact Work Flows, you can use the <default> flow, and once you click to use that, choose the event: Ringing
Add some kind of rule or not
Under Actions, add an action under 'Agent Notification'
Let me know i...
Thanks everyone, I'll check into a few of those options. I was thinking the embedded CUIC report, but then wasn't sure what my impact would be if I had a couple of hundred agents all monitoring a few of their specific transfer queues. Aaron, I'll che...
I have a ticket opened with Cisco... so maybe it may save somebody down the line!In my case I was one day away from our major cutover from Email Manager before all was lost!As you can see from the sheer amount of posts I have put here about EIM issue...
