About Andrei Fokin

Andrei Fokin · 06-22-2020

Hello dear members of the Cisco support community!It is possible to display the phone numbers (work, mobile, home) of users in the WebApp interface and be able to call them as for example it is possible in Cisco Jabber? Currently, a WebApp search by ...

Andrei Fokin · 06-10-2020

Hello!There is a task to call a certain number of contacts every day. Moreover, some of the contacts may be repeated this or the next day. In CCX admin guide I see that when you upload contacts with the same phone numbers, the contact history is save...

Andrei Fokin · 07-25-2018

Hello! I have trouble with mapping tag from voice recognition result to CCX variable. Generic Recognition is succesful and in next step Get Recognition Interpretation I try to map tag data from Slots to CCX Variable. My test grammar: <?xml versi...

Andrei Fokin · 02-21-2018

I have problem with CMS combined single server. All work fine (ad-hoc and scheduled meetings, external webrtc access to spaces and outgoing call to external from webrtc) except for WebRTC calls then I connect from LAN. Login is succesfully but when ...

Andrei Fokin · 07-29-2016

Colleagues, hello. How to add additional participants to already begun scheduled or permanent conference on Telepresence Server controlled by Conductor? Or so... How to initiate call from conference on Telepresence Server controlled by Conductor to n...

Andrei Fokin · 09-30-2021

We have the same problem, but after changing the certificate of Expressway E. Also, restarting the CUCM CTI service solved the problem. Thank you.

Andrei Fokin · 08-12-2020

Hello! I think you need to set params nonMemberAccess true and callid <<<callid_number>>> to your coSpace over API (Postman for example) because callID need to guest access or IVR access to coSpace.

Andrei Fokin · 06-22-2020

Thank You, Anthony. Yes, your idea is clear. It was important for me to understand the concept of UCCX adding contacts for outgoing calls. As I realized it is conceptually correct to create a new outbound company to call a pool of contacts instead of...

Andrei Fokin · 06-16-2020

Hi David! Thank you for sharing your experience. I also think so, but I could not find confirmation in the documentation and there is no way to check the possibilities either.

Andrei Fokin · 10-15-2019

Hello Nanosynth!I used Generic Recognition Step with combined grammar: G[Grm1_DTMF.grxml] || G[Grm1_Voice.grxml]Grammars and screenshots of steps in attachment.

Member Since	‎07-27-2009 02:28 AM
Date Last Visited	‎10-07-2021 12:37 AM
Posts	132
Total Helpful Votes Received	35

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CMS Web App directory search

UCCX Adding outbound campaign contacts for repeated calls

UCCX speech recognition tag problem

Cisco Meeting Server call drop over WebRTC from LAN

How manage active conference on Telepresence Server controlled by Conductor

Re: Jabber for windows: Error CJ:2100:2 - Connection to Phone Service

Re: Invite weblink for CMS space

Re: UCCX Adding outbound campaign contacts for repeated calls

Re: UCCX Adding outbound campaign contacts for repeated calls

Re: UCCX speech recognition tag problem