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- About Marcelo Bergamini
08-21-2019
Stats
Member since
02-03-2012
57
Posts
13
Helpful
0
Solutions
05-13-2019
07:13 AM
Hi Chris and Deepak! Transfering the call to a Trigger and placing the call in another queue or back to main menu, is there a way to keep the original calling number in the reports?
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10-22-2018
12:55 PM
HI dear!
How this patch comes almost in the last day, for some cases we use the TAC to change the timezone directly in the database.
Now we can use the Patch too.
Thank you a lot for your help!
... View more
10-17-2018
02:25 PM
Hi Dear!
Do you know if there is some way we can uptade the Time Zone in UCCX for Summer Time ?
Here in Brasil, the Summer Time starts in November 4th in this year but the UCCX Version 11.5 for example will Starts in the third week of October.
Any idea?
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Labels:
10-23-2014
03:42 AM
Hi everyone! I will try to make it and I will post the results here. Thanks a lot for you help. Best regards!!!
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10-22-2014
06:51 PM
Hi dears! I have a question about an option in my custumer´s script. The caller have the option to call an extension typing the extension´s number. There is the possibility to block some extension in the script? For example: The caller is able to transfer to exensions 8000 to 8999 but he can´t transfer to extensions 1000 to 7999 and 9000 to 9999. Can i use wildcard in the IF option after Get Digit String to compare the extension´s numbers?
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Labels:
Created by
Marcelo Bergamini
in IP Telephony and Phones
in IP Telephony and Phones
09-24-2013
11:02 AM
09-24-2013
11:02 AM
Hi experts! Could you help in this question? We have an enviroment thas is the follow: the Picture is attached. When the caller is an IP Phone, inside the network, everythings works fine. ( Yellow arrow in the picture) When the caller is an ANALOG PHONE in the PSTN, the caller doesn´t hear the audio´s prompt, but if they press the any key, the DTMF works and if the option of the key call the agent, the call complet and the caller hear the agent. (Blue arrow in the picture) The problem happens only with the audio prompt. The call follow from a intercluster no gatekeeper trunk between our customer and our network. The codecs is only G711. Any ideia?
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Labels:
Created by
Marcelo Bergamini
in IP Telephony and Phones
in IP Telephony and Phones
08-25-2013
10:19 AM
08-25-2013
10:19 AM
Amanso and Chris! Thanks for your help! Good weekend for you!
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Created by
Marcelo Bergamini
in IP Telephony and Phones
in IP Telephony and Phones
08-25-2013
09:43 AM
08-25-2013
09:43 AM
Hi Amanso! I am using 5.1.(3g). I have install´s CD only in version 5.1.2....so i think I need to reinstall the Publisher e after it reinstall te subscriber. After it, to permorf the upgrades and lastly upalod the backup... It´s correct?
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Created by
Marcelo Bergamini
in IP Telephony and Phones
in IP Telephony and Phones
08-24-2013
03:04 PM
08-24-2013
03:04 PM
Hi experts! We have a CUCM Cluster with Publisher A and Subscriber B, ccm 5.1.3. In the Publisher, the hard disk have crashed and I needed REINSTALL. Now, the Publisher is fine and I have a important question. Could I plug the Subscriber in the network and the cluster will work´s fine, with the database replication or I mandatorily need to reinstall the subscriber too? To reinstall the subscriber will be bad, because I dont have the but install CD in the same version of the Subscriber, and I would need reinstall the Publisher again, together the Subscriber and upgrade both nodes.... Thanks!!
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Labels:
Created by
Marcelo Bergamini
in IP Telephony and Phones
in IP Telephony and Phones
08-24-2013
02:00 AM
08-24-2013
02:00 AM
Bruno, As the translation profile settings on the router solved the problem, my client did not want to move more into the environment. When he authorize, I try these settings. All of you (Bruno, Amine and Paolo) helped a lot in this case. Thank you!
... View more
Created by
Marcelo Bergamini
in IP Telephony and Phones
in IP Telephony and Phones
08-16-2013
02:33 PM
08-16-2013
02:33 PM
Hi Bruno! Yes, I configured it in the Pattern, and the H323 gateway configuration in CUCM. Doesn´t work.
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Created by
Marcelo Bergamini
in IP Telephony and Phones
in IP Telephony and Phones
08-16-2013
09:28 AM
08-16-2013
09:28 AM
Bruno and Amine! I realise a translation-profile in the router and I put the number 113472 before the extension and the transfer work´s. But I don´t no why a can´t do it in the CUCM. I tryed with Last Redirect Number (External) in the router, and with tranformation in the Pattern and it doesn´t work...
... View more
Created by
Marcelo Bergamini
in IP Telephony and Phones
in IP Telephony and Phones
08-16-2013
06:40 AM
08-16-2013
06:40 AM
Hi Amine and Bruno! I really think that the problems is calling redirect number. I have a conference with my provider and we will discuss and analyze the problems. I will post the news! Thanks all!!
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Created by
Marcelo Bergamini
in IP Telephony and Phones
in IP Telephony and Phones
08-15-2013
06:01 PM
08-15-2013
06:01 PM
Hi Amine! Folow the debug Q931 and ccapi inout. Folow too the timestamps and show version and show running. thanks!!
... View more
Created by
Marcelo Bergamini
in IP Telephony and Phones
in IP Telephony and Phones
08-15-2013
04:39 PM
08-15-2013
04:39 PM
Hi yahsiel! Yes, I am adding my access code! Paolo, the line is E1 ISDN, PRI group. The call come to the gateway and the cause code is normal claring (16). In the same CUCM, I have other H323 gateway in other site and when the call is forward to that gateway, the call work´s fine. When I see the call in the CAR, the cause termination is in the forward extension with cause code on behalf of (22)
... View more
05-13-2019
Hi Chris and Deepak! Transfering the call to a Trigger and placing the
call in another queue or back...
10-22-2018
HI dear! How this patch comes almost in the last day, for some cases we
use the TAC to change the ti...
10-17-2018
Hi Dear! Do you know if there is some way we can uptade the Time Zone in
UCCX for Summer Time ? Here...
10-23-2014
Hi everyone!I will try to make it and I will post the results
here.Thanks a lot for you help.Best re...
10-22-2014
Hi dears! I have a question about an option in my custumer´s script.The
caller have the option to ca...
Created by
Marcelo Bergamini
in Collaboration Applications
04-14-2014
04-14-2014
Hi everyone!I have a question about CISCO JABBER for WINDOWS.The Jabber
registered normally and make...
Created by
Marcelo Bergamini
in TelePresence and Video Infrastructure
11-13-2013
11-13-2013
Hi Dears, sorry for delay!In our environment, we have the follow
devices:Cisco TMS 13.1Cisco VCS X7....
Created by
Marcelo Bergamini
in TelePresence and Video Infrastructure
11-07-2013
11-07-2013
Hi Christian! Thanks for you reply!The target system (Conference Room)
needs to be registered in our...
Created by
Marcelo Bergamini
in TelePresence and Video Infrastructure
11-07-2013
11-07-2013
Hi dears!My customer have an environment with endpoints TANDBERG, MCU,
TMS and VCS.Nowadays they can...
Created by
Marcelo Bergamini
in IP Telephony and Phones
09-24-2013
09-24-2013
Hi experts!Could you help in this question?We have an enviroment thas is
the follow: the Picture is ...
08-25-2013
Hi Amanso!I am using 5.1.(3g).I have install´s CD only in version
5.1.2....so i think I need to rein...
08-24-2013
Hi experts!We have a CUCM Cluster with Publisher A and Subscriber B, ccm
5.1.3.In the Publisher, the...
08-24-2013
Bruno,As the translation profile settings on the router solved the
problem, my client did not want t...
Public Statistics
| Date Registered | 02-03-2012 05:41 AM |
| Date Last Visited | 08-21-2019 12:28 AM |
| Total Messages Posted | 57 |
| Total Helpful Votes Received | 13 |
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