13 years working around UC now, IP Tel, Video, Contact Centre, the lot. Love it all. Biography from communities: Over 18 years of experience of Cisco Unified Communications projects. A former Cisco employee back in 2004 for 6 years. Expertise: Contact Centre Exp (CUCCX) Contact Centre Ent (CUCCE) Commnunications Manager (CUCM/BE/SME) CME/CUE IM & Presence (CUPS) Mobility Advantage (CUMA) ARC ( I know, its not Cisco. Yet) Video Conferencing Manager (CUVM) Expressway/VCS Unity Connections Lync/Skype for Business integration