Voicemail Administrator, Pfizer, Inc.
Biography from communities:
Assigned to the Pfizer, Inc. account since 2004. Was part of the team that migrated from Octel and Avaya Message Networking to the Cisco Unity Connection. Currently perform tier 2 administrative duties for 10 Unity Connections Globally (versions 7.1, 8.5 & 10.5 &11.5).
Is there a Cisco Unity Connection (CUC) tool that would allow me to poll PCA Web Tool usage, e.g., Last Web Access/Logon Date and Time, Number of Logons in Last 30/90/120 days, Last Time Web Password Was Changed, etc? We have several large CUC regional systems and we’re wanting to see the percentage of the 'VM Users with Mailbox' that actually use the PCA tool so we can decide if we need to do more training, reminders, etc., on using the PCA tool, or should we just drop pushing it altogether? I already looked at the Connection User Data Dump tool but didn't see any Web Access options.
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I just was assigned the task of administrating three Unity Connection servers that are networked. The Operator mailboxes on each system have been taking messages since 2010 and have over 5 thousand messages in them (nearly 3 mega bytes). I've corrected the set up so the mailboxes no longer are taking messages, but would like to delete all the new messages in order free up memory resources, and I don't want to undo all the Call Handler relationships in order to delete the mailboxes and then recreate them, etc. I used the PCA tool to clean up the Operator MBX on a standalone Unity Connection that had nearly 1800 messages, but it took nearly 30 minutes for the PCA tool to load and another 4.5 hours to delete one message at a time (major carpal tunnel afterwards!). For these mailboxes with 5-6K messages, the PCA tool was not loaded after 3 hours! Is there a faster, more efficient tool for deleting all new messages in a single mailbox? (i.e., Message Hunter?)
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