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Hello Everyone, We are running CUCM 11.5 and UCCX 11.6. Last year we made an adjustment to a LDAP custom filter in CUCM that was configured poorly. After updating the filter and performing a sync we lost all of our agents in UCCX. We were able to qui...
Hello everyone. I have been tasked by our Executive Leadership to see if we can integrate Microsoft Teams with our Cisco VoIP platform (CUCM 11.5.1). I understand that this can work and have already found articles regarding how to accomplish this. Ho...
Our users are stating that they only hear the phone ring through their plantronic headset. The issue is they don't want to have to wear the headset all day in order to know if a call is coming in or not. Is there a way to configure both the phone and...
We have a situation where a user is claiming they did not make a specific outbound call. The users phone does not show the call record. However, CDR shows that the call was made. Is there a way to see if the user manually deleted the call record hist...
I'm trying to understand how to properly configure AQM phone based recording with Extension Mobility. I have been able to get call recording working with a phone that is hard set with an extension and associated to a user account. However, all of our...
Worked perfectly! I took it an extra step and just stopped the Cisco Tomcat service on the UCCX nodes while I was performing the work. Ran a manual sync on the new directory, waited about 15 minutes for it to complete. Deleted the old directory, then...
+5 for you both! Yes, the source is exactly the same. Good to know on the RmCm Resource page. I will avoid UCCX until the users are confirmed in CUCM. Cheers
FYI - after working with Cisco TAC and doing some internal testing on our side, we discovered the actual event in the logs will look something like the following: These 2 hard key event reads will come always together after the “Are you sure you want...
Hi Jonathan, I searched based off of various keywords in your suggested output but was unable to see a similar output. I also checked on a phone that I recently deleted a call call log from and was unable to see anything similar as well. Could it be ...
