Hello Everyone, We are running CUCM 11.5 and UCCX 11.6. Last year we made an adjustment to a LDAP custom filter in CUCM that was configured poorly. After updating the filter and performing a sync we lost all of our agents in UCCX. We were able to qui...

We have a situation where a user is claiming they did not make a specific outbound call. The users phone does not show the call record. However, CDR shows that the call was made. Is there a way to see if the user manually deleted the call record hist...

I'm trying to understand how to properly configure AQM phone based recording with Extension Mobility. I have been able to get call recording working with a phone that is hard set with an extension and associated to a user account. However, all of our...