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We have a customer that is looking for a basic FW and is not interested in any of the Firepower features. They also need VPN capabilities to support VPN connections from Avaya IP Office VPN phones. If they purchase the standard ASA5508-K9 Cisco ASA 5...
Our customer utilizes iCarol as a business application and they would like to provide a screen pop when incoming queue calls are presented to an agent based on DNIS. UCCX would need to initiate an http "get request" triggered when an agent answers th...
Looking for updated server TRC BOM to support SocialMiner 11.0. On the docwiki it shows UCS BE7K M3 only which is EOS. Is there a current C-series BOM (non-EOS) that can be used for SocialMiner 11.0 since the M3 TRC's are no longer available?
We have a customer who has a BE5K running 8.6 and wants to migrate to a BE6K running 10.5. The customer has 170 CUWL licenses covered under ESW and UCSS contracts through another reseller. The BE5K has 192 phones licensed on the system and therefore ...
If a user has an IP phone (ie: SPA508) as their primary device and also have a need for a softphone to work remotely. Will the softphone consume another license on the UC500?If a user normally works in the office and occasionally works from home usin...
@Deepak Rawat,
When the new premium HA license and premium user licenses are applied are you required to restart the server to activate the premium features? Or is it, just apply the licenses and all features will be available and propagated to the...
Nipun,If a gateway is terminating 48 SIP trunks, are additional CUBE licenses required for the forking? Example would be 48 SIP trunks terminating on the voice gateway and the CR server utilizing the 2vCPU OVA thus a maximum of 25 concurrent recordin...
I believe the Finesse Screen-Pop Workflow may work.I had just noticed in the Solution Design Guide for Cisco Unified Contact Center Express that the Finesse Agent Desktop supports the following which should work.Application Integration - HTTP. Finess...
I was searching for an answer to this for one of my customers who uses iCarol and saw your post. Did you end up posting on the DevNet and get an answer? I did a quick search there and did not turn up anything.
Thanks,
Dave
