Hi,We are currently utilizing UCCE 12.6 with CVP 12.6. We would like to know if it is possible to change the initial VVB assigned to a call if the customer selects a different menu option from the existing IVR.The call flow is as follows: 1. The cust...
Forum Posts
Currently I have the workday hours set to 8-5pm, with weekends closed. I would like to add unique open hours for Sat and Sun. Any ideas on how to best implement greatly appreciated!
Has anyone used this migration tool? uccx-to-webexcc-v3.4.jar.sgn.Here is a description of the tool:Discovery Tool is used to collect current configuration data from the UCCX servers in a "Read-only" manner and convert it into WebexCC discovery docu...
If this is a known bug and we are using this tool as we need the multi-media channels. Why has it been open for so long with no solution? I have used other systems such as NICE that do not this.
Hello,I need to use Agent State Change API.It is used with a Service App token. App is made by a Licensed Administrator.Any API is working for examle List address books.But in case of Agent state there is 403.In description I found this, bit there is...
Dear All,We are currently running Cisco UCCE 12.6.1 on Windows Server 2016 with SQL Server 2017. Customer is planning to upgrade only the Windows and SQL 2019 retaining the existing UCCE 12.6.1 version. The UCCE application upgrade to a later release...
We are running the PCCE 2K model with Windows & SQL 2019. We are now planning to upgrade only Cisco Applications to 15.0, without an OS/SQL change.The customer wants to change the OS/SQL after a few months. According to the Cisco document, this appro...
We run UCCX 12.5(1) (build 12.5.1.11003-511, no ES or COP installed) with CUCM 11.5(1)SU2. The plan is to patch UCCX first, then migrate CUCM to 15 with Fresh Install with Data Import, keeping the same hostname, IP and domain.What I understand so far...
Resolved! UCCX write call duration to exernal DB
Hi All,I need to write a CallDuration and other parameters of a call starting with a CallRedirect to an external database thorugh REST CALL.I'm new to uccx and i can't understand how to get CallDuration (and other call parameters) after CallRedirect ...
A customer-premises voice infrastructure consists of two Cisco ISR4431 routers operating as CUBE/SBCs and two Cisco Firepower FPR1010-NGFW-K9 firewalls configured as an Active/Standby HA pair. The site has two independent broadband Internet connectio...
Hello, We are setting up PCCE 12.5(2) to upgrade from PCCE 12.0. We finished the creation of the VMs as well as some configurations. We just need to do Set Deployment Type PCCE 2K. We are then asked to enter credentials: CUCM -> CVP -> CCE -> CUIC ->...
Dear All,We installed CUIC 12.6.2 ES08. After installation, custom and stock reports using anonymous PL/SQL blocks with multiple parameters no longer functioned correctly, and report filters were unavailable.We then installed the Rollback COP (ciscoc...
Hello,We have had a number of users raise that they cannot see the incoming call window with the answer/decline buttons which are usually displayed. They can hear the music that the call is present but cannot answer as there is no button to press. So...
We have UCCE with CVP 12.6.Is there an option to automate the steps outlined below? Has anyone attempted to accomplish this? This is for a Disaster Recovery exercise.1. Stop Call server gracefully2. Check active calls remaining in CVP.3. Once all the...
Is there any way or has anyone developed something which will give an on screen indication to Agents that they are in RONA without having the WebEx CC screen or desktop app open? We have created our own Secondary Ringer to help staff hear a call com...
