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Hi
was going through the document for Social Miner API 10.6
https://developer.cisco.com/docs/contact-center-express/#!previous-documentation-pdfs
Is it possible to customize the look and feel for the customers, by using the API described for the ...
Hi I've followed the guide inhttps://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_0_1/featureConfig/CUCM_BK_FE5123E0_00_cucm-feature-configuration-guide_1101/enterprise_groups.html#CUCM_TK_CCB52029_00 I can see the groups in CUCM, but th...
Hi Here is my scenario, and I was hoping someone could give me some input. Sales team, want to have their direct numbers with SNRSales team has Jabber and uses Hunt Pilot for their main number, they don't want their mobiles to ring when the hunt pilo...
Hi all I was wondering when migrating customer from CAD to finesse, if anyone has solved how to display the call history to agents in Finesse.This feature was built into the CAD but seems to be missing in Finesse and agents are complaining they used ...
I think for this issue, we upgraded to 11.0 for CUCM & im&presence and to Jabber 11.x
We got to the point that users were very happy on windows devices with the SSO, but for mobiles/tablet users they complained that much we abandoned our SSO dreams....
HiI'm more thinking about using the API to customise, since customers really want to control everything in terms of look and feel - the templates are kind of limiting - but please correct me if i'm wrong here RegardsAndri
my colleague has created a gadget to show individual agent calls, the gadget works fine if we e.g. download the xml file from the permalink which contains the info per agent - but we are having problems when we run this as a gadget. The error we are ...
