About andri

andri · 09-24-2015

Hi was going through the document for Social Miner API 10.6 https://developer.cisco.com/docs/contact-center-express/#!previous-documentation-pdfs Is it possible to customize the look and feel for the customers, by using the API described for the ...

andri · 09-22-2015

Hi I've followed the guide inhttps://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_0_1/featureConfig/CUCM_BK_FE5123E0_00_cucm-feature-configuration-guide_1101/enterprise_groups.html#CUCM_TK_CCB52029_00 I can see the groups in CUCM, but th...

andri · 03-30-2015

Hi Here is my scenario, and I was hoping someone could give me some input. Sales team, want to have their direct numbers with SNRSales team has Jabber and uses Hunt Pilot for their main number, they don't want their mobiles to ring when the hunt pilo...

andri · 02-27-2015

Hi all I was wondering when migrating customer from CAD to finesse, if anyone has solved how to display the call history to agents in Finesse.This feature was built into the CAD but seems to be missing in Finesse and agents are complaining they used ...

andri · 01-11-2018

Did you ever found out why the IX5000 was marking the packets to BE, instead of the values set in CUCM, e.g. default value of CS4 ?

andri · 02-19-2016

Has anything changed, we have clients that need to record Jabber clients through Expressway. Regards Andri

andri · 01-05-2016

I think for this issue, we upgraded to 11.0 for CUCM & im&presence and to Jabber 11.x We got to the point that users were very happy on windows devices with the SSO, but for mobiles/tablet users they complained that much we abandoned our SSO dreams....

andri · 10-13-2015

HiI'm more thinking about using the API to customise, since customers really want to control everything in terms of look and feel - the templates are kind of limiting - but please correct me if i'm wrong here RegardsAndri

andri · 10-06-2015

my colleague has created a gadget to show individual agent calls, the gadget works fine if we e.g. download the xml file from the permalink which contains the info per agent - but we are having problems when we run this as a gadget. The error we are ...

Member Since	‎02-19-2004 04:31 AM
Date Last Visited	‎08-15-2024 05:52 AM
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User Activity

Social Miner with CCx - customization for customer web page

Enterprise groups in CUCM for Jabber 11.x - no members seen

Hunt Pilot / exclude SNR

UCCX - finesse - call history for agent

Re: IX5000 QOS Markings

Has anything changed, we have

I think for this issue, we

Re: Social Miner with CCx - customization for customer web page

my colleague has created a