Dragan Ilic
Level 4
Level 4
Member since ‎12-19-2006

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  • 404 Posts
  • 31 Solutions
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  • 192 Helpful votes Received
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We have UCCE setup with SCCP predictive dialer for outbound calls. It seems that dialer is working slower when we have more agents in skill group - for example same campaign with 2k call records is going to be finished faster with 10 agents logged in...
Here is setup scenario:Provider ---> SIP ---> CUBE ---> SIP ---> Call manager ---> ATA 187Working with landlines everything works OK.From mobile networks outbound calls from ATA work fine but inbound calls can't be established - mobile user keeps hea...
Hello,does anybody know is it possible to monitor from Win basec supervisor application Linux java agent logged in client?If we try to monitor win basec CAD everything works but if we have Linux logged in agent (custom application based on Cisco java...
How to order Cisco Mobile in CUWL Pro beside clasic CUMA and CUMC implementation? Also, can I order UCM 8.5 in CUWL and then deploy it on VMware supported platform by Cisco? Is it even possible?Nothing of this information you can't find on cisco.com....
So, I have specific requirement from customer to build IPCC lab demofor purposses of Outbound predictive dialer only, and only that feature - no IVR, nothing else.Just wondering from someone with much more exprerience - could I build such lab solutio...
Community Statistics
Member Since ‎12-19-2006 07:25 AM
Date Last Visited ‎10-02-2020 06:26 AM
Posts 404
Total Helpful Votes Received 192