Hi - We have IPPA environment & we would like to hide the default CSQ stats all the time for the agents , but give them the option to change their state (Ready, Not Ready, Logout) from the home screen. Please confirm if there is a way to do it. Raj ... View more

Hi - I`m having a peculiar issue with Cisco 2901 running c2900-universalk9-mz.SPA.152-4.M4.bin. The CUBE is configured to register with the carrier & it fails to register. It doesn`t seem to be attempting to send the register messages ,even. When I happen to run the debug CCSIP all , I don`t see any messages at all. Below are the output extracts from the CUBE. Router#sh sip-ua service SIP Service is up Router#sh sip-ua statistics ..... ..... ..... SIP Total Traffic Statistics (Inbound/Outbound)     Invite 0/0, Ack 0/0, Bye 0/0,     Cancel 0/0, Options 0/0,     Prack 0/0, Update 0/0,     Subscribe 0/0, Notify 0/0, Publish 0/0     Refer 0/0, Info 0/0,    Register 0/0 Retry Statistics     Invite 0, Bye 0, Cancel 0, Response 0,     Prack 0, Reliable1xx 0, Notify 0, Info 0     Register 0 Subscribe 0 Update 0 Options 0     Publish 0 Router#sh runn | sec sip-ua sip-ua authentication username <removed> password 7 <removed> realm xxxxx.com no remote-party-id retry invite 2 retry register 10 retry options 2 timers connect 100 registrar dns:west.xxxxx.com expires 3600 auth-realm xxxxx.com < Tried IP address as well - NO LUCK , however the name resolution works fine & no routing issue found> sip-server dns:west.xxxxx.com Router#sh runn | sec voice voice service voip ip address trusted list   ipv4 0.0.0.0 0.0.0.0 allow-connections sip to sip no supplementary-service sip handle-replaces fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none sip   video screening Could somebody advise ,if you have seen this kind of issue ? Raj ... View more

Hi - We are running CUCM 8.5.1 SU4, CUBE 2821 runing 15.1(4) M4, with a SIP trunk from Windstream. There`s one specific TFN for which the call fails if attempted transfer to that number. But the same TFN is working fine if called directly. That`s an IVR. When I happen to check the traces , it looks like the CUCM is sending the "BYE" ,exactly after 13 secs with the SIP disconnect cause code "86". (Indicates that the network has received a call identity information  element indicating a suspended call that has in the meantime been  cleared wile suspended ). Not sure what`s happening to this specific number. While investigating the same ,would want to get this out to the forum to check if somebody could have experienced something similar to this. Attached the logs from both CUCM & CUBE for reference. Calling #: 8889 / 9017 Called # : 8663637484 ... View more