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- About jbaly
09-19-2019
Stats
Member since
06-13-2002
65
Posts
7
Helpful
1
Solution
07-27-2018
03:27 AM
Hello,
If I have one person in the company who managed all Webex Events for the company (Webex Event Center), do I only need 1 license, regardless of the number of concurrent meetings?
James
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- Tags:
- event center
- webex
Labels:
02-22-2018
09:42 AM
I've seen the guide showing the editior and various xCommands, but how does the codec know about the Apple TV? What's the logic to be able to pass commands from the Touch10, via the Codec (Room Kit Plus) to the Apple Home on Apple TV? Help please!
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Labels:
02-21-2018
08:41 AM
I tried all the usual steps, different browser etc. but in the end I resorted to raising a TAC case. Here's what we found:
404 error is a "not found" error, so we could rule out certificates. DNS name was resolving fine, so the problem was diagnosed to the Social Miner server. With remote access and root privileges, TAC determined that required packages just weren't there!
There was either something wrong with the upgrade file (MD5 was fine though) or most likely it was down to the fact that I did the upgrade, then applied the ES, then the language pack update. TAC advised that the lang pack should have been applied before the ES (In the order they were released).
To solve the issue, the SM server was rolled back to the previous version, then upgraded again.
I hope this help others!
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02-06-2018
07:47 AM
I get the following error in Finesse, when trying to load the email gadget from Social Miner. CCX version 11.6.1
Certificates are loaded, and everything has been rebooted. Any ideas?
Finesse Gadget
There were issues rendering this gadget. Unable to retrieve spec for https://now-d-socialminer.now.local/multisession/ui/gadgets/multisession-reply-gadget.jsp?gadgetHeight=430. HTTP error 404
https://now-d-socialminer.now.local/multisession/ui/gadgets/multisession-reply-gadget.jsp?gadgetHeight=430
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06-14-2017
06:18 AM
We've been using SMSI to create bespoke reports for CCX. The scripts have specific flags at certain points that can then be referenced in reports to get a detailed view of where the customers left the IVR (ie before or after listening to an information prompt) - rather than just an abandoned call..
Can CUIC 11.5 off-box Premium provide the same functionality, since SMSI are no longer?
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- Tags:
- #CCX #CUIC
Labels:
04-25-2013
04:33 AM
Current documentation says no, (but the datasheet implies yes) http://www.cisco.com/en/US/docs/switches/lan/catalyst2960/hardware/installation/guide_stack/HIGOVERV.html#wp1250224 But customer believes that it's a future support. Can anyone confirm? James
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Created by
jbaly
in Other Wireless - Mobility Subjects
in Other Wireless - Mobility Subjects
10-23-2012
09:53 AM
10-23-2012
09:53 AM
Is it possible just to use the 2 x 1Gb connections, not the 10Gb ports? James
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Created by
jbaly
in IP Telephony and Phones
in IP Telephony and Phones
07-01-2010
07:09 AM
07-01-2010
07:09 AM
This is a strange problem that just "appeared" one day.. CCME with SIP trunk to provider Problem: External calls to AA get answered fine but when 0 is pressed (or dial by number) the call is cut off. Internal calls from CIPC to AA get answered and route correctly. All codecs G711. Inbound and outbound calls work fine. Problem seems to be related to the conf/tranfer mechanism for external calls within CUE? Any suggestions?
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07-24-2003
04:05 AM
Customer has a Unity 4.0 IBM server configured as Raid 5 across 5 disks. What is the best method to copy this build/config to a new (identical) hardware platform? TIA, James
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Labels:
Re: Call Transfer Unity 4 to Avaya Defi...
in Other Collaboration Subjects
07-08-2003
01:44 AM
07-08-2003
01:44 AM
FYI, this is now fixed and working well. The primary resolution was to change the analogue signalling in the dialogic configuration manager (DCM) under country settings. The default "euro" setting (as recommended in the install docs) had analogue signalling set to ER (Earth recall) rather than the correct HF (Hook Flash).
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Re: Call Transfer Unity 4 to Avaya Defi...
in Other Collaboration Subjects
06-25-2003
01:53 AM
06-25-2003
01:53 AM
This is the latest reponse from Avaya on the porblem: The response from Avaya regarding the tests they have carried out is that Unity4 in not sending a "switch hook flash" to the Definity rather it is sending a "Recall Prompt". They have also asked can Cisco confirm the extent of Interoperability testing that has been done and have Cisco any documentation for Integration to Definity available? Not exactly helpful. Any ideas?
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Created by
jbaly
in Other Collaboration Subjects
in Other Collaboration Subjects
05-23-2003
02:53 AM
05-23-2003
02:53 AM
Bingo. Changed the avaya ini file from port memory "yes" to port memory "no". Saved file and all lights went out!
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Created by
jbaly
in Other Collaboration Subjects
in Other Collaboration Subjects
05-22-2003
12:05 AM
05-22-2003
12:05 AM
No PBXLink box, just plain analogue DTMF. Followed these instructions to the letter: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/integuid/avaydtmf/itavg3dt.htm
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Created by
jbaly
in Other Collaboration Subjects
in Other Collaboration Subjects
05-19-2003
07:20 AM
05-19-2003
07:20 AM
Last phase of a dual switch UM (Unity 4.0.2) install. Everything working well. CM (3.3) works perfectly. Definity users get MWI on indication and are able to read messages etc via phone or outlook but the light never goes off. Any ideas? (Codes are correct)
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Labels:
07-27-2018
Hello, If I have one person in the company who managed all Webex Events
for the company (Webex Event...
02-22-2018
I've seen the guide showing the editior and various xCommands, but how
does the codec know about the...
Created by
jbaly
in Contact Center
02-21-2018
02-21-2018
I tried all the usual steps, different browser etc. but in the end I
resorted to raising a TAC case....
Created by
jbaly
in Contact Center
02-06-2018
02-06-2018
I get the following error in Finesse, when trying to load the email
gadget from Social Miner. CCX ve...
Created by
jbaly
in Contact Center
06-14-2017
06-14-2017
We've been using SMSI to create bespoke reports for CCX. The scripts
have specific flags at certain ...
05-10-2017
I think it's down to a certificate issue (when isn't it!). When I change
the SIP trunk security prof...
Created by
jbaly
in TelePresence and Video Infrastructure
05-10-2017
05-10-2017
Hi, I suspect it may be due to a recent CUCM upgrade (11.5.1) but my
Expressway C cannot communicate...
Created by
jbaly
in Collaboration Applications
03-31-2017
03-31-2017
We can all see it's not available, but the question was "will it be
available?" Last year, Cisco tol...
Created by
jbaly
in Unified Communications Infrastructure
08-24-2016
08-24-2016
It was 10.5.2. I've since upgraded to 11.0, so will try again. Thanks!
Created by
jbaly
in Unified Communications Infrastructure
04-06-2016
04-06-2016
Thanks, I saw that Marcus. I'm not so concerned about support, but more
about how the integration wo...
Created by
jbaly
in Unified Communications Infrastructure
04-04-2016
04-04-2016
Is there an integration between Skype for Business 2016 and CUCM in the
same fashion as CUCILync? I'...
09-02-2014
Did you manage to get anywhere with this? I'm trying the same setup as
you (single nic) but can't ge...
09-02-2014
I'm trying to get this to work with a single nic expressway e server,
but get no media. Is that the ...
Created by
jbaly
in Collaboration Applications
09-25-2013
09-25-2013
Bruno,I managed to map the employee ID attribute to the account name by
using the jabber-config XML ...
Public Statistics
| Date Registered | 06-13-2002 10:18 AM |
| Date Last Visited | 09-19-2019 07:21 AM |
| Total Messages Posted | 65 |
| Total Helpful Votes Received | 7 |
