cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
12135
Views
19
Helpful
21
Replies

call not accept when click answer in attendant console

I installed CUEAC and can sync with callmanager. When call to DDI, call status show in queue in attendant console but cannot click answer the call. When I try right click on that call, answer show in black but when I click on it, nothing happen and call still ringing.

21 Replies 21

OK - So we have rebuilt the CUEAC server, the operator can now log in again however we now have we the original issue where the call rings on the PC and displays in the console but we are unable to answer the call, it just keeps ringing in the client.