I have a menu that I want to speech enable. I created my grammar and uploaded it. In my script I reference the grammar. My grammar contains different ways of saying the same thing for things like order or payment. I am trying to identify the tag, but...

I want to build a Finesse gadget that sends data to an API, this API needs a 256 character unique ID I receive when the call first arrives to Cisco. The format is generally something like this f34bc05d-5ea5-4091-adc7-67a03e1234f9 however the document...

Anyone created a custom CCX report to provide agent level details around preview campaigns? I've not looked at the documentation yet, but hoping someone has done this before and can confirm if it's possible. I am looking to create a report that has a...

Anyone gotten dial time to be respected by CCX 12.5?  Here's what I'm sending to the campaign: Account Number, First Name, Last Name ,Phone1, Phone2, Dial Time 500QAE,Other,Agent,5551235555,,16:01   But the call is sent to the agent immediately. I u...

I've used Lumenvox with no problems in previous lives, but this is the first time with UCCX 12.x and I just can't get it work. Anyone out there have this working? david