Hi all,When we try to silent monitor an agent using finesse supervisor desktop (version 11.6.) we are getting this error message  : "Silent monitoring operation failed: Agent phone line to be monitored is not in TALKING state. Possible cause: agent c...

HiI'm looking for whitepapers on how to enable Jabber SSO using SAML with Azure AD?ThanksAomar.

Hi,I'm having hard time querying PI 3.1 for the details of a wireless session for a specific username.I tired this on my server but it didn't work:curl -k https://PrimeAPI:Password@server_IP/webacs/api/v3/data/ClientSessions?.full=true&username=testu...