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Member since ‎10-24-2017

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  • 53 Posts
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have recently setup direct routing on CUBE with Teams following the integration guide below noticed if a Teams client attempts to p...
Got CUBE in Direct routing setup with Teams Phone system. If an external mobiles calls into Teams and performs a "consult transfer" to another mobile it intermittently (2/10 times) get transfer failed. Note REFER method is disabled due to other issue...
have setup direct routing recently with CUBE .. My ITSP appears to accept alaw as 1st preference followed only by ulaw as 2nd choice before sending 180 ringing back ... What I noticed is if i call an external number from Jabber registered to on-prem ...
Hi. Using Teams client as Agent's extension for the Webex contact centre. Is there a way for WxCC to know Teams client is on an active call and change status on WxCC Desktop from Available to Engaged (or alternative) if Agent's phone is busy on Teams...
One of the features used on UCCX is Supervisors needed to have an announcement played on IVR at specific point in the call flow. So we'd have a separate number provisioned for them to dial. CCX script for that number would save announcement in prompt...
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Member Since ‎10-24-2017 08:08 PM
Date Last Visited ‎05-19-2024 07:57 PM
Posts 53
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