Hello Anthony, Thanks for your help. Regards, Zanga ... View more

http://FQDN/front/user.php?is_deleted=0&criteria%5B0%5D%5Bfield%5D=6&criteria%5B0%5D%5Bsearchtype%5D=contains&criteria%5B0%5D%5Bvalue%5D=58487435&search=Rechercher&itemtype=User&start=0&_glpi_csrf_token=2852ea76db14f75ea2866bf76f88ae43   Please l'et us the above link. In above link 58487435 is the number   regards, Zanga ... View more

Hello Antony, Here is the link:   http://hostFQDN/index.php?redirect=%2Ffront%2Fuser.php%3Fis_deleted%3D0%26criteria%255B0%255D%255Bfield%255D%3D6%26criteria%255B0%255D%255Bsearchtype%255D%3Dcontains%26criteria%255B0%255D%255Bvalue%255D%3D67446860%26search%3DRechercher%26itemtype%3DUser%26start%3D0%26_glpi_csrf_token%3D077032fbaafd6e5e6772e969554fc757&error=3   I juste made a search with a phone Number. regards Zanga ... View more

Hello  Anthony ,   Thanks for the reply. I am not able to open the link you shared, But i check and see a contact field in the parameter. how can we use that ? regards, Zanga ... View more

Hello Anthony ,   Below are the answer. 1) version of UCCX: 11.6. 2) What license level: Premium 3) CAD or Finesse: Finesse, or is it possible to do it on both  4) Do you want the data from GPLI to be within a smaller window within Finesse/CAD, or does it need to standalone in a separate browser tab/window: In a browser tab/window? 5) I'm not understanding what you mean by automate outgoing calls. Does that mean like an outbound dialer, or rather a click to dial feature:  Does that mean like an outbound dialer. When a agent dial a number, we need to have a windows. Thanks for your Help.   Regards, Zanga ... View more

Hello  Anthony  Thanks for your Reply.   I have Never deployed CCX integrating it with GPLI. Here is the requirement of the customer: -  Display the caller's contact card automatically when it calls. - automate outgoing calls from an external CRM-type solution or Web application.   Regards Zanga ... View more