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- About schm196
09-09-2019
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Member since
10-11-2002
91
Posts
4
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0
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Created by
schm196
in Wireless and Mobility
in Wireless and Mobility
02-11-2019
02:42 PM
02-11-2019
02:42 PM
The old 2504 died. The new 3504s won't arrive for another 2 months or so. In the meantime, I need to survive with an aftermarket used 2504 replacement, which has received my backed up configuration and is working fine for now, except for the missing webauth bundle for my unsecured visitor WLAN with a passthrough captive T&C "accept" portal. I'll design something bigger/better/faster once the new 3504s are here. Until then, that's irrelevant. Mattthias
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Created by
schm196
in Wireless and Mobility
in Wireless and Mobility
02-11-2019
01:53 PM
02-11-2019
01:53 PM
There was only minor customization (it is a passthrough captive portal with logo, T&C, accept button only); I am fine just getting the original sample files that Cisco made available originally and adjust them myself. No, we do not want/need to use ISE for this, nor do we have it. Our captive portal simply prevents drive-by associations to our guest/visitor WLAN. Matthias
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Created by
schm196
in Wireless and Mobility
in Wireless and Mobility
02-11-2019
10:15 AM
02-11-2019
10:15 AM
Howdy... I have an old 2504 controller that has performed faithfully until... well, recently. We have an upgrade to HA 3504 controllers coming up within a few weeks (yes, including service contract) but until then I will need to make things happen with an aftermarket 2504 replacement. Here's the problem: The backups only have the configuration of the WLC itself, not the webauth bundle that someone else here originally uploaded years ago. Since the 2504 is EoL there's no more support contract. Since there's no more support contract for it associated with my CCO ID, you guessed it, I can't download the ancient 2011 files anymore from Cisco. I'm sure Cisco won't find it to be a terrible violation of any T&C if someone could point me in the right direction to download them elsewhere. Would anybody be so kind and help me out, please? Thanks a lot, Matthias
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Labels:
07-22-2016
02:58 PM
I theory that's great... but... I followed the Part A instructions carefully, and finally used command prompt (admin) and "net user administrator /active:yes" to make pnputil -d oem##.inf work. The response was that it completed successfully.
I don't think so. The particular oem72.inf (in my case 72) is gone but the system-controlled directory is still there. The AnyConnect installer still hangs at the end, then rolls back, and now I can't even redo this procedure because the utility of course says that there's no such driver anymore.
Would you perhaps have any other ideas? Any chance to remove the system access control from that directory and manually delete it now?
Thanks,
Matthias
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07-15-2015
01:38 PM
Okay, thanks - so I can simply remove that script step and shouldn't see the error anymore, which is in fact what happened. Awesome!!!
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07-15-2015
01:26 PM
I suppose that was part of my question - if the contact was queued simultaneously in 3 separate CSQs, does 1 agent answering the call dequeue that contact just from that agent's CSQ or from all other CSQs as well?
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Created by
schm196
in Contact Center
in Contact Center
07-15-2015
12:01 PM
07-15-2015
12:01 PM
I place a caller into a CSQ. If no agents are logged into that CSQ or nobody is in ready state then I escalate that call and add it to a second queue with different agents. If the same thing happens there then another escalation takes place and the caller is queued in three CSQs. When any agent in any of the three queues becomes available and answers the call then I am trying to gracefully end the script. One of the steps I am using is this one: Dequeue (--Triggering Contact-- from -- All CSQs --) The thought process is that the caller only gets automatically dequeued from the CSQ that the answering agent is a member of, not the other two CSQs if the call was escalated all the way. Perhaps I am already wrong about that and the triggering contact is in fact dequeued from all three CSQs automatically? However, the moment the call gets answered the reactive script debugger bombs out at this dequeue-all step with the following exception: Failed to get the ICD Channel from the Contact. The only thing I could find on the web was that the system might be out of resources, whatever that means, but that is unlikely to apply here. Has anybody come across this error and knows of an easy fix? Thanks a lot, Matthias
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- Tags:
- dequeue csq
Labels:
04-15-2015
01:14 PM
Thank you very much, that did the trick! :-) I'm quite the newbie in UCCX so I wasn't sure if I just couldn't find it there due to my lack of experience... I tried the translation pattern in CUCM instead and that worked without a hitch. I now have UCCX redirect to the pattern configured in CUCM, which translates to my internal on-call destination. What's nice is that I can separately control called name and number restrictions... I restrict the number only but can still display the name label of the internal extension. Matthias
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Created by
schm196
in Contact Center
in Contact Center
04-07-2015
08:47 PM
04-07-2015
08:47 PM
We have a Helpdesk script in UCCX that redirects the caller to a specific internal DN during on-call hours (after hours), instead of routing to the CSQ. Helpdesk technicians change a call forward all setting on that redirect DN to reflect whatever external mobile phone number is on call during a particular week. The problem is that we do not want to disclose the redirect destination (neither the internal DN nor the currently assigned call forward all external mobile number). Currently, once the redirect is successful and the system calls the on-call mobile number, the original internal caller to the Helpdesk will see that final destination number displayed on the phone placing the call. How can I manipulate the display of the called number for that call redirect? Thanks a lot for any pointers, Matthias
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Labels:
03-27-2015
02:08 PM
Thanks a lot; that did the trick. Simple timeout setting in the Select Resource step... so blind I didn't see the easy solution!
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Created by
schm196
in Contact Center
in Contact Center
03-26-2015
02:55 PM
03-26-2015
02:55 PM
Perhaps a newbie question but something simple has me stuck: If a contact gets queued and a "Ready" resource was selected then it keeps ringing that selected resource for 30 seconds. Only after that delay does the agent interface automatically switch the agent to "Not Ready" so the queue can select the next available "Ready" agent and ring that phone. Instead of scripting a timer for this, is there a simple system parameter somewhere where I can adjust this timer? Is this a system (UCCX or CUCM) setting, a script option, or a CAD/Finesse feature? Basically, I'd like the queue to look for the next available "Ready" resource after only 5 or 10 seconds of ring-no-answer at a supposedly "Ready" agent's phone. UCCX 10.6.1.10000-39 (enhanced licenses only) Thanks a lot for any pointers! Matthias
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Labels:
01-08-2014
04:25 PM
Below is the config and some show commands. Note how the second switch interface is up but line protocol down (monitoring): >>>>>>>>>> relevant config details Cisco 3560G version 15.0(2)SE >>>>>>>>>> ! interface Port-channel5 description CASSINI (LAN TEAM 1+2) switchport access vlan 101 switchport mode access spanning-tree portfast ! interface GigabitEthernet0/19 description CASSINI (LAN 1) switchport access vlan 101 switchport mode access spanning-tree portfast channel-group 5 mode active ! interface GigabitEthernet0/20 description CASSINI (LAN 2) switchport access vlan 101 switchport mode access spanning-tree portfast channel-group 5 mode active ! >>>>>>>>>> show etherchannel 5 detail >>>>>>>>>> ! Group state = L2 Ports: 2 Maxports = 16 Port-channels: 1 Max Port-channels = 16 Protocol: LACP Minimum Links: 0 Ports in the group: ------------------- Port: Gi0/19 ------------ Port state = Up Mstr Assoc In-Bndl Channel group = 5 Mode = Active Gcchange = - Port-channel = Po5 GC = - Pseudo port-channel = Po5 Port index = 0 Load = 0x00 Protocol = LACP Flags: S - Device is sending Slow LACPDUs F - Device is sending fast LACPDUs. A - Device is in active mode. P - Device is in passive mode. Local information: LACP port Admin Oper Port Port Port Flags State Priority Key Key Number State Gi0/19 SA bndl 32768 0x5 0x5 0x114 0x3D Partner's information: LACP port Admin Oper Port Port Port Flags Priority Dev ID Age key Key Number State Gi0/19 SA 0 0023.7db5.1718 2s 0x0 0x300 0x100 0x3D Age of the port in the current state: 0d:00h:43m:59s Port: Gi0/20 ------------ Port state = Down Not-in-Bndl Channel group = 5 Mode = Active Gcchange = - Port-channel = null GC = - Pseudo port-channel = Po5 Port index = 0 Load = 0x00 Protocol = LACP Flags: S - Device is sending Slow LACPDUs F - Device is sending fast LACPDUs. A - Device is in active mode. P - Device is in passive mode. Local information: LACP port Admin Oper Port Port Port Flags State Priority Key Key Number State Gi0/20 SA down 32768 0x5 0x0 0x115 0x45 Age of the port in the current state: 0d:21h:02m:11s Port-channels in the group: --------------------------- Port-channel: Po5 (Primary Aggregator) ------------ Age of the Port-channel = 0d:21h:02m:11s Logical slot/port = 2/5 Number of ports = 1 HotStandBy port = null Port state = Port-channel Ag-Inuse Protocol = LACP Port security = Disabled Ports in the Port-channel: Index Load Port EC state No of bits ------+------+------+------------------+----------- 0 00 Gi0/19 Active 0 Time since last port bundled: 0d:00h:43m:59s Gi0/19 Time since last port Un-bundled: 0d:00h:44m:14s Gi0/19 ! >>>>>>>>>> show interface Port-Channel 5 >>>>>>>>>> ! Port-channel5 is up, line protocol is up (connected) Hardware is EtherChannel, address is 0024.c4c1.ea93 (bia 0024.c4c1.ea93) Description: CASSINI (LAN TEAM 1+2) MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec, reliability 255/255, txload 1/255, rxload 1/255 Encapsulation ARPA, loopback not set Keepalive set (10 sec) Full-duplex, 1000Mb/s, link type is auto, media type is unknown input flow-control is off, output flow-control is unsupported Members in this channel: Gi0/19 ARP type: ARPA, ARP Timeout 04:00:00 Last input never, output 00:00:01, output hang never Last clearing of "show interface" counters never Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0 Queueing strategy: fifo Output queue: 0/40 (size/max) 5 minute input rate 57000 bits/sec, 13 packets/sec 5 minute output rate 516000 bits/sec, 59 packets/sec 4419609 packets input, 1640918832 bytes, 0 no buffer Received 20574 broadcasts (18849 multicasts) 0 runts, 0 giants, 0 throttles 0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored 0 watchdog, 18849 multicast, 0 pause input 0 input packets with dribble condition detected 9881826 packets output, 12568928384 bytes, 0 underruns 0 output errors, 0 collisions, 2 interface resets 0 unknown protocol drops 0 babbles, 0 late collision, 0 deferred 0 lost carrier, 0 no carrier, 0 pause output 0 output buffer failures, 0 output buffers swapped out ! >>>>>>>>>> show interface GigabitEthernet0/19 >>>>>>>>>> ! GigabitEthernet0/19 is up, line protocol is up (connected) Hardware is Gigabit Ethernet, address is 0024.c4c1.ea93 (bia 0024.c4c1.ea93) Description: CASSINI (LAN 1) MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec, reliability 255/255, txload 1/255, rxload 1/255 Encapsulation ARPA, loopback not set Keepalive set (10 sec) Full-duplex, 1000Mb/s, media type is 10/100/1000BaseTX input flow-control is off, output flow-control is unsupported ARP type: ARPA, ARP Timeout 04:00:00 Last input 00:00:23, output 00:00:00, output hang never Last clearing of "show interface" counters never Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0 Queueing strategy: fifo Output queue: 0/40 (size/max) 5 minute input rate 69000 bits/sec, 16 packets/sec 5 minute output rate 534000 bits/sec, 62 packets/sec 4430108 packets input, 1643006942 bytes, 0 no buffer Received 27552 broadcasts (25468 multicasts) 0 runts, 0 giants, 0 throttles 0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored 0 watchdog, 25468 multicast, 0 pause input 0 input packets with dribble condition detected 10036411 packets output, 12593153545 bytes, 0 underruns 0 output errors, 0 collisions, 2 interface resets 0 unknown protocol drops 0 babbles, 0 late collision, 0 deferred 0 lost carrier, 0 no carrier, 0 pause output 0 output buffer failures, 0 output buffers swapped out ! >>>>>>>>>> show interface GigabitEthernet0/20 >>>>>>>>>> ! GigabitEthernet0/20 is up, line protocol is down (monitoring) Hardware is Gigabit Ethernet, address is 0024.c4c1.ea94 (bia 0024.c4c1.ea94) Description: CASSINI (LAN 2) MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec, reliability 255/255, txload 1/255, rxload 1/255 Encapsulation ARPA, loopback not set Keepalive set (10 sec) Full-duplex, 1000Mb/s, media type is 10/100/1000BaseTX input flow-control is off, output flow-control is unsupported ARP type: ARPA, ARP Timeout 04:00:00 Last input never, output 00:47:43, output hang never Last clearing of "show interface" counters never Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0 Queueing strategy: fifo Output queue: 0/40 (size/max) 5 minute input rate 0 bits/sec, 0 packets/sec 5 minute output rate 1565000 bits/sec, 736 packets/sec 0 packets input, 0 bytes, 0 no buffer Received 0 broadcasts (0 multicasts) 0 runts, 0 giants, 0 throttles 0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored 0 watchdog, 0 multicast, 0 pause input 0 input packets with dribble condition detected 76035912 packets output, 19136874989 bytes, 0 underruns 0 output errors, 0 collisions, 2 interface resets 0 unknown protocol drops 0 babbles, 0 late collision, 0 deferred 0 lost carrier, 0 no carrier, 0 pause output 0 output buffer failures, 0 output buffers swapped out ##### end #####
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01-08-2014
03:47 PM
Hey Mike - Thanks for your corect answer above... almost 3 years ago but still helpful! I used to force the Cisco switch to mode "on" (EtherChannel only) and then set the server side to "switch-assisted load balancing" by "destination MAC address" but that didn't seem to work with the 373i adapter (it's an HP ProLiant DL380 G5). Here, I am using the exact settings as you stated, plus all other checkboxes are set to the defaults. Yet, while network connectivity for the server is fine the NIC utility tells of a "Failed (LACP)" second team member. It's very puzzling to me as I cannot find anything wrong... seen this before? Thanks, Matthias
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Created by
schm196
in VPN and AnyConnect
in VPN and AnyConnect
07-23-2012
04:05 PM
07-23-2012
04:05 PM
Hello - As can be seen in the configuration I posted with the original message, I did have a few outbound ACLs applied to the inside interface that contained udp/500 settings. I replaced all references to udp/500 with "ip" for testing purposes and cleared the translation table again - still no luck. Same error message as before. What could be wrong? Thanks, Matthias
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Created by
schm196
in VPN and AnyConnect
in VPN and AnyConnect
07-20-2012
11:57 AM
07-20-2012
11:57 AM
Hello Uwe - Thanks a lot for the tip. In fact, I do have rules involving UDP 500 but these are access rules on my internal interface to control outbound traffic (I have multiple external interfaces going to different organizations, and I need to restrict which internal clients can have access to which location with what specific services). So, does an ACL on an inside interface containing a rule allowing specific 500/udp traffic affect my ability to bind an IPsec crypto map to an outside interface then? Matthias
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Created by
schm196
in Wireless and Mobility
02-11-2019
02-11-2019
The old 2504 died. The new 3504s won't arrive for another 2 months or
so. In the meantime, I need to...
Created by
schm196
in Wireless and Mobility
02-11-2019
02-11-2019
There was only minor customization (it is a passthrough captive portal
with logo, T&C, accept button...
Created by
schm196
in Wireless and Mobility
02-11-2019
02-11-2019
Howdy... I have an old 2504 controller that has performed faithfully
until... well, recently. We hav...
Created by
schm196
in Collaboration Applications
08-21-2018
08-21-2018
I created a simple web page to display in a custom tab in Jabber 11.9.3
-- all looks great and works...
07-22-2016
I theory that's great... but... I followed the Part A instructions
carefully, and finally used comma...
03-16-2016
Uuuuuuggggghhhhhh..... well, that won't help us because we are on CUCM
10.5(2)But thanks for the rep...
03-16-2016
I know this thread is almost a year old now - and we're on 11.5(2) with
Jabber. It has a funny-looki...
07-15-2015
Okay, thanks - so I can simply remove that script step and shouldn't see
the error anymore, which is...
07-15-2015
I suppose that was part of my question - if the contact was queued
simultaneously in 3 separate CSQs...
07-15-2015
I place a caller into a CSQ. If no agents are logged into that CSQ or
nobody is in ready state then ...
04-15-2015
Thank you very much, that did the trick! :-) I'm quite the newbie in
UCCX so I wasn't sure if I just...
Created by
schm196
in Contact Center
04-07-2015
04-07-2015
We have a Helpdesk script in UCCX that redirects the caller to a
specific internal DN during on-call...
03-27-2015
Thanks a lot; that did the trick. Simple timeout setting in the Select
Resource step... so blind I d...
Created by
schm196
in Contact Center
03-26-2015
03-26-2015
Perhaps a newbie question but something simple has me stuck: If a
contact gets queued and a "Ready" ...
Created by
schm196
in Unified Communications Infrastructure
01-16-2014
01-16-2014
This is not entirely correct.For starters, the same problem existed with
most prior Chrome browsers....
Public Statistics
| Date Registered | 10-11-2002 07:10 AM |
| Date Last Visited | 09-09-2019 01:34 AM |
| Total Messages Posted | 91 |
| Total Helpful Votes Received | 4 |
Helpful Votes Given To
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