I am trying to set up PCS for selected lines on which the call simply Queued to an agent after IVR treatment . for any incoming call there are 2 possible treatment for the call . if the caller selects to speak to an agent hence the call is queued to ...
I have been doing some search for a while on how to replace out UCCE call studio app functionality with Application gateway . I was not able to find a way or reference on how to install ODBC driver . can anyone refer open source ODBC and the installa...
I have set up a comprehensive call flow deployment on a UCCE environment . I was trying to apply all the possible call flow models mentioned on the CVP configuration guide . and during my first call flow type configuration I was stuck at step 9 which...
Hi I bought cisco 2811 router from ebay and when I start it it seems to be stuck in rommon mode , I can not access to config mode ?\"rommon 1 > confreg Configuration Summary (Virtual Configuration Register: 0x2100)enabled are:load rom af...
I bought cisco router 2811 from ebay and when start it I cannot start the conf mode it stuck in rommon mode what do I do to start config mode? "c2811 platform with 524288 Kbytes of main memoryMain memory is configured to 64 bit mode with ECC enabled...
It looks an old topic but it worth to mention that to avoid likelihood of reached callers waiting back in queue and having a suboptimal experience we have done few customizations on the CallbackWait APP where we trigger the callerReconnect based on t...
I do think the calculations for the EWT is a big challenge , for one deployment a customer has set different prioritization for calls in different queues and this totally mess the EWT calculations for different calls . its also noticeable and there a...
I have UCCE version 11.0 I need to do deploy UCCE application gateway and used this feature on ICM scripts . basically I need to pass some information to a customer developed Stored Procedure and the results back to the UCCE script to be used in Rout...