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I have had good luck modifying most existing wallboard and or custom report to work with 8.x I am creating a select statement to return some needed agent data for a wallboard. To do this I am using the informix driver and the uccxhruser. I am able...
I have successfully gotten the Wallboard 2.4 and others working on 8.x but still have issues with the Gila Wallboard. Does anyone have a modified version of this wallboard working on uccx 8.x?Thanks,
I am installing WFM 8.5.1 in a UCCX 8.5 enviorment. Install seems to go fine but then I receive the error below. I successfully created a test ODBC connection from WFM to QM server but can't get past this step. My QM server is 172.16.220.40, the Q...
I have found plenty of info in the Desktop Admin Guide regaurding how to set up the Queue, Skills, and Desktop Admin settings (template ect). What I can't find is any information about the IMAP/SMTP config on the Exchange end. Can someone please te...
I would like to add a Conf Phone to the corp directory (searchable via phone) but I don't want to add an id in AD. I wouldn't mind adding it to AD but am I correct that every ID synced from AD receives a Uconn mailbox? I don't want to burn up to ma...
James, I am modifying the holiday.aef to access an xml located on a remote web server. Would you mind sharing your script so that I could see how you accomplished your goal? I would truly appreciate it.Thanks
I believe I figured out my issue, it seems that the uccxhruser does not have access to the "resource" table. I also have tried the uccxworkforce user but neither had access to that table. The main reason I need the resource table is to map the fir...
I did eventualy get the gila wallboard to display agents handled. Attached is the working code with the agents handled fixed. This will not work on 8.x, I am working on that now but still no luck.
I had the Gilla wallboard working on 7.x and am attempting to get it to work on 8. I would greatly appreciate it if you could upload your gilla folder as a zip so I could see your parameters and .asp's.Thanks!
