About NewRobert

NewRobert · 03-13-2025

I am the administrator, I am logged in to Cisco Finesse Administration. Trying to delete a Reason Code but the delete button is grayed out. The New and Edit button are available.All the documentation says I should just be able to click Delete.

NewRobert · 11-13-2024

A user can belong to multiple dispatch lists but when viewing their voicemails they can't tell which lists a voicemail came in from. They all just say "dispatch message". Is there a way to label voicemails based on which distribution lists they belon...

NewRobert · 04-09-2024

One of the Finesse supervisors runs the Agent Detail report every week. This supervisor is also an agent that takes calls. Her stats are on every report until last week. As of April 1st, all her stats are zero and even running the Login Logout Activi...

NewRobert · 03-18-2024

Is there a better way to assign a user to multiple system distribution lists?My current workflow:- Open voicemail #1 distribution list, add user- Open voicemail #2 distribution list, add user- etc, etc....9 times for any new call center employees.See...

NewRobert · 02-16-2024

CSCvw33485 - UCCX: "Error fetching filter info" when using resource groups for CSQsHow is this listed as "unreproducible"? It's very easy to reproduce. Also, it's 3 years old. Please fix it.Edit: Trying to post this in the "Cisco Bug Discussions" for...

NewRobert · 03-17-2025

If we can't delete them, is there a way to not apply them to a group of users?

NewRobert · 03-20-2024

Brilliant, thank you very much

NewRobert · 10-06-2022

Yes, if they answer a call with the phone instead of through Finesse, the call can be transferred normally.

NewRobert · 10-04-2022

Making new calls works normally. CCX version 12.5.1Occurs when transferring to extensions and external numbers.Chrome 104I just found out it works correctly when transferring to other Finesse agents. I'm going to go over configs with a microscope and...

NewRobert · 08-31-2022

This is the first I've seen mention of a UCCX Supervisor Web Interface. It does sound like this has what I was expecting Finesse to have. Thank you!

Member Since	‎01-19-2022 03:28 PM
Date Last Visited	‎04-15-2025 10:56 AM
Posts	28
Total Helpful Votes Received	10

User Statistics

User Activity

Finesse Admin cannot delete Reason Codes

Identifying voicemails from multiple dispatch lists

Unified Intelligence Center - Reporting stopped for one specific agent

Assigning users to multiple distribution lists

CSCvw33485 - UCCX: "Error fetching filter info" when using resource..

Re: Finesse Admin cannot delete Reason Codes

Re: Assigning users to multiple distribution lists

Re: No 2nd control bar popping up when transferring calls

Re: No 2nd control bar popping up when transferring calls

Re: Finesse's features for supervisors is very disappointing