Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
I am the administrator, I am logged in to Cisco Finesse Administration. Trying to delete a Reason Code but the delete button is grayed out. The New and Edit button are available.All the documentation says I should just be able to click Delete.
A user can belong to multiple dispatch lists but when viewing their voicemails they can't tell which lists a voicemail came in from. They all just say "dispatch message". Is there a way to label voicemails based on which distribution lists they belon...
One of the Finesse supervisors runs the Agent Detail report every week. This supervisor is also an agent that takes calls. Her stats are on every report until last week. As of April 1st, all her stats are zero and even running the Login Logout Activi...
Is there a better way to assign a user to multiple system distribution lists?My current workflow:- Open voicemail #1 distribution list, add user- Open voicemail #2 distribution list, add user- etc, etc....9 times for any new call center employees.See...
CSCvw33485 - UCCX: "Error fetching filter info" when using resource groups for CSQsHow is this listed as "unreproducible"? It's very easy to reproduce. Also, it's 3 years old. Please fix it.Edit: Trying to post this in the "Cisco Bug Discussions" for...
Making new calls works normally. CCX version 12.5.1Occurs when transferring to extensions and external numbers.Chrome 104I just found out it works correctly when transferring to other Finesse agents. I'm going to go over configs with a microscope and...
