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I am the administrator, I am logged in to Cisco Finesse Administration. Trying to delete a Reason Code but the delete button is grayed out. The New and Edit button are available.All the documentation says I should just be able to click Delete.
A user can belong to multiple dispatch lists but when viewing their voicemails they can't tell which lists a voicemail came in from. They all just say "dispatch message". Is there a way to label voicemails based on which distribution lists they belon...
One of the Finesse supervisors runs the Agent Detail report every week. This supervisor is also an agent that takes calls. Her stats are on every report until last week. As of April 1st, all her stats are zero and even running the Login Logout Activi...
Is there a better way to assign a user to multiple system distribution lists?My current workflow:- Open voicemail #1 distribution list, add user- Open voicemail #2 distribution list, add user- etc, etc....9 times for any new call center employees.See...
Some agents, most but not all, are not getting the 2nd call control bar to appear when they are transferring a call.So they cannot use the Consult button at all because they never get the 2nd bar where they can complete the transfer.If they do a cold...
Making new calls works normally. CCX version 12.5.1Occurs when transferring to extensions and external numbers.Chrome 104I just found out it works correctly when transferring to other Finesse agents. I'm going to go over configs with a microscope and...
