Hello. I am being asked by a customer this:
"Can you confirm with Cisco about how an agent can interrupt the queue to take a call?"
On the Queue Member's phones it shows that there ARE calls in the queue, but available (agents not on a call) agents phones are not ringing.
Is there a "number press" or other way for agents to answer callers in the queue.
The B-ACD settings are for "longest-idle".
Please let me know if you need more info about the setup.
We are using a UC560. There are 10 agents each in a Sales and Customer Service Queue.
Thank you, Paul