Voice Systems and Accessories - Small Business

The only way I know how to change the second greeting (busy prompt) is to record and replace the en_bacd_allagentsbusy.au file in flash.Is there a way to specify a different file name? I have a client that would like to do multiple bacd groups for di...

I'm a newbie to VOIP and networking, and very frustrated. I'd be grateful for any constructive help.I purchased a PAP2T brand new from Amazon. Couldn't get it to work. Exchanged it. My 2nd PAP2T has the same problem: I can't connect with the server t...

Hi,first of all thank you for this community, it helped me a lot while configuring our UC540 to eliminate all sorts of errors, really appreciate it!Now though I don't seem to be able to make the final step: While inbound calls are finally working, ou...

Hello!I'm trying to make spa provisioning via HTTPS. Following the instruction I should send generated .csr file to CISCO. But what is e-mail address for this?

Specifically a Bogen TPU-100? If so is an adapter needed between the UC500 and the paging system?

Is it possible, through CCA, to configure an fxs extension as a hotline extension? i. e. when the phone goes off hook, it dials a number.Thanks,Rodney

hello all,there is a weired problem with my linksys spa2102, i have two accounts from one ITSP, after i implement the registeration info to line 1 and line 2, in info page, they both show registeration is successful. i have two analog phones connecte...

HelloI have  a VPN connection between the headquarter (there is one Cisco2821-sec/k9) and 3 agency (there is on Cisco 2801-hsec/k9 on each agency)I have also one UC-560  installed at headquarters with IP-Phone SPA-504G  for VoIP callThey are plan to ...

Welcome to the Cisco Networking Professionals Ask the Expert conversation. This is an opportunity to learn about the voice capabilities of the UC 500 system with Marcos Hernandez.  Marcos is a Technical Marketing Engineer with the Small Business Tech...

For the UC500, is there an option of setting up a VPN type phone that can connect back to the UC500 over the Internet without having to have a VPN router or firewall initiate a VPN back to the UC?For example, Avaya 9600 VPN phones have the ability to...

Hi all, I've followed the integration pdf guide for this, and managed to get the majority of functionality woking. This scenario is that CME and SIP will be working off the uc560.The uc560 is running the latest software pack 8.0.2 The major issue I'm...

Hi,Here's my little problem, when I make an outbound call the station name appears on the caller-id of the remote phone.See INVITE below.INVITE sip:5141234567@123.123.123.123:5060 SIP/2.0Via: SIP/2.0/UDP 172.22.20.50:5060;branch=z9hG4bK7F0196FFrom: "...

Hello,I am trying to add the business name to an outbound caller-id on a SIP trunk. The ip carrier allows this service in SIP traffic. Does this happen on the dial-peer?Thanks, Matt