06-01-2011 12:26 PM - edited 03-21-2019 04:10 AM
I have a user that this happened to twice. The user is in the process of listening to voicemails when a call comes in. The user answers the call, talks and ends the call. The user then tries to reaccess thet voicemail only to hear the message that the VM is alrerady in use.
Before I deleted the mailbox and recreated it but the user lost any unheard VMs. Is there a way to let the system know that the user is NOT still "in the voicemail box" without having to recreate the mailbox?
Thank you, Paul
Solved! Go to Solution.
06-01-2011 03:04 PM
Hi Paul,
At this stage the only other way I can think of doing this, and not guaranteed to work but might
However in suggesting the above, it would be very helpful to get SBS to look at this problem, it could potentialy be a bug. It almost sounds like when they take the call whilst in the CUE it places the call on hold (Without the ability to retrieve it) and there is no BYE command sent in the SIP session to terminate the call (This is just a guess, not saying this is the case ).
Not sure if you are interested in logging a case in on this, I can only hope you are.
Cheers,
David.
06-01-2011 03:04 PM
Hi Paul,
At this stage the only other way I can think of doing this, and not guaranteed to work but might
However in suggesting the above, it would be very helpful to get SBS to look at this problem, it could potentialy be a bug. It almost sounds like when they take the call whilst in the CUE it places the call on hold (Without the ability to retrieve it) and there is no BYE command sent in the SIP session to terminate the call (This is just a guess, not saying this is the case ).
Not sure if you are interested in logging a case in on this, I can only hope you are.
Cheers,
David.
06-01-2011 04:53 PM
I have seen this problem on two systems now. The only way I was able to un-lock the mailboxes for the user was to reload the CUE
VM. If anyone finds a quicker, less service affecting way, let us know!!!!
06-09-2011 09:48 AM
Thank you David & Ryan. I will try your suggestions next time it happens.
So far it is fine. Regards, Paul
06-09-2011 10:47 AM
Try this:
se-10-0-0-0# voice mailbox unlock owner Billy
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide