Voice Systems and Accessories - Small Business

I am trying to remove the 'Call RTN' softkey from the idle main screenat the User Tab I did this:Miss Call Shortcut: noMiss Call Banner: noLog Missed Calls for EXT 1: noLog Missed Calls for EXT 2: noLog Missed Calls for EXT 3: noLog Missed Calls for ...

It seems that some actual configuration examples could be useful to the community. Below is an example created base on an a succesful real site deployment. I will encourage others to share as well.Key AttributesPBX mode with four FXO lines. Live rece...

Up to date firmware on the SAP500 series allows you to increase the number of calls that an extension can handle up from 2 to about 10. However it will not allow you to restrict the number of calls to 1, why? Or have I missed something somewhere? I ...

I have a demo UC 320W here and out of the box, I'm trying to do a firmware upgrade from 2.0.1 (6) to 2.0.6 (1) and I am getting this error message.We seem to be having trouble updating Cisco UC320W at this time.  Please close all unnecessary applicat...

We were recommended to use a SPA8800 with an older valcom paging system we have.  We currently run call manager 7.x.  I believe the SPA8800 is a SIP device.  Should the SPA8800 work for this?

We have set up a very small customer with a UC540, and they originally wanted to answer calls in a similar way as their old Norstar key system.  ie, several multiline IP sets with Direct CO line buttons so they can answer at one set, then put that li...

Thought I would check in here before opening a support call...System is a UC540 running 8.1, using a SIP trunk from XO.  Current release of CCA.We currently have about 30 DID numbers mapped to user extensions that are working without any issues.  Aft...

Does anyone recommend a type of packet sniffer to determine jitter and or latency?If a client complains about "silent" spaces and/or noise what is the best way to determine the cause?Is there a "Cisco recommended" software or freeware?Thank you.

HI,There has not been a firware release for the SPA8000 for 18 months, even thought there are known defects with 6.1.3 (at least MoH and upgrade issues, that I know about)

I have a WIP310 and a few SPA942's. I've noticed a few issues with the WIP310.First,  I've noticed that whenever we have a call coming in, the 942's ring  right away, but it takes a few seconds before the WIP310 starts ringing.I've  also noticed that...

Hi -I upgraded from 8.0.5 to 8.1.0 and my VPN connections now don't work.I can make a connection, and start using it (remote desktop, file sharing ....), but after a short period of time, the connection stops 'working'.The connection is still there.B...

If i was to add an SPA504 to my SPA9000 & SPA400 system would i be able to to use a LINE button to show if an EXT was busy?How would i set this up?ThanksJK

I have an SPA9000 & SPA400 setup with 4x SPA502's, I have it all working sufficiently but i have hit a problem.  When a receptionist tries to transfer an incomming call they hit the XFER soft key then dial the EXT, but if the person doesnt want to ta...

Issue: Internal calls to an extension if not answered go to VM fine. External calls after the same number of rings get "dead air". Upon several debugs the SMB support engineer found that the dial-peer was referencing “voice-class codec 1”, excep...