Surely the CCA should have this concept of internal and external standard in it's design? This is a very common feature with other systems. Not having this feature creates major problems when trying to create optimal telephone service to outside callers. Internal callers should not have to remember multiple numbers either.
The issue is call forwarding in part should be there for people dialing into DID numbers - if there is no answer either forward to voicemail or to the operator, or back to the operator if the operator transferred the call to an extension. Why is there no standard voicemail prompt configurable in the CCA if the caller would rather speak to the operator instead of leaving a message and or get transfered to a person that is available?
If there is no voice mail configured and the DID is forwarded lets say after 30 seconds to operator works really well for the general telephone service to outside callers. The issue is that the operator should not have to answer forwarded internal calls as well. Internal callers don't really need to be part of the call flows.
Is there anything one could do to solve these issues?
