07-11-2012 04:06 PM - edited 03-21-2019 06:01 AM
Dear support,
with reference at this other discussion
I'm experiencing another issue with dialplans for italy, when calling cellphones. A mobile phone number is usually composed by a 3 digit prefix and 7 digits number. However older tacs mobile phones have a number of only 6 digits. When i dial these number i get not available tone and this is not acceptable.
How can I fix this?
Thanks in advance
Solved! Go to Solution.
07-18-2012 05:07 AM
Riccardo,
thank you for your reply. Excellent news.
you are having a tempoary workaround at the moment. We have been trying to contact you via phone and email. Please contact Ivan or myself.
Speak to you soon,
Friedrich
07-11-2012 04:20 PM
Hi Riccardo,
Have you updated the Italy dial plan? https://supportforums.cisco.com/docs/DOC-18495 It adds support for addresses: 117, 18x, 19x, beginning with 80 and are 9 digits in length.
These tacs mobile numbers are 6 digits + 3 digit prefix (the 9 digit # they reference in the doc)?
Best,
David
07-11-2012 04:26 PM
Hi,
Unfortunally I updated the firmware to 2.2.2 and that region pack is not supported...
07-12-2012 01:11 AM
Hi Riccardo,
Please open a case with the Cisco Small Busines Support center on this. Please provide them specific example phone numbers in addition to the information in your original post.
Thanks,
Chris
07-12-2012 12:22 PM
Hello Riccardo,
when you have access to the UC please contact our Small Business Centre under
800 928 322. Feel free to ask for me directly.
Regards,
Friedrich
07-16-2012 01:23 PM
Hi all,
thanks for your answers. I solved with the support center.
Could you please release an updated region pack because I have several UC320 to update and it's very bugging to call every time...
kind regards
07-18-2012 05:07 AM
Riccardo,
thank you for your reply. Excellent news.
you are having a tempoary workaround at the moment. We have been trying to contact you via phone and email. Please contact Ivan or myself.
Speak to you soon,
Friedrich
07-18-2012 12:29 PM
Friederich,
i'll contact you or ivan tomorrow. Thanks in advance!
regards
10-01-2012 08:58 AM
Hi guys, I have the right firmware version on my UC320 but the device cannot access the cloud because of customer policies. For this reason I need to install Italy_v2 dial plan from my pc. Can someone give me the file or the link to download it ?
Thanks, regards
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