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UC540 - Voicemail notification to Cell Phone from GD mailbox

matthew.cameron
Level 1
Level 1

Hi Guys,

I am having an issue with the voicemail notifications to cell phones. We use this for our general delivery mailbox for after hours support.

Whn a message is left the email notification sends fine but the cell phone notification call the phone and all you can hear is silence. I have tried pressing keys but everntually it just hangs up.

I also tried setting it up for my personal mailbox and the same issue occurs. I dialed my voicemail directly using 6201 then left a message. My phone rings and again nothing but silence.

Before posting this I searched all other threads relating to this and couldnt find the same issue.

Any Ideas?

3 Replies 3

paolo bevilacqua
Hall of Fame
Hall of Fame

Update CUE software and check again.

Logged a TAC and was not CUE.

Removed a line from SIP trunk CLI and is working now

You did not mentioned you were using a SIP trunk.